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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,309 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and pricing better then buying from Internet Service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money thus far. Easy installation. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    All in one!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade as our family's needs changed for internet usage. So far so good. Easy to install, works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service and performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is more for the service vs the product... Although the product is great! No issues at all since setup! The service of the techs in the Plymouth Meeting store is A+! They were kind enough to assist me in figuring out the best option for her internet needs. And when it was found I had purchased the wrong modem, they were very helpful with making sure I had the right and were more than happy to come out to set it up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy setup. Fast speeds. Dependable. I recommend this unit. Priced right.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall, set up was a bit difficult for whatever reason; did have to have my internet provider help me call arris customer service and do a whole process to get my wifi up and running but besides that, has helped provide fast speed service to my home wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    ARRIS - SURFboard AC1600 Dual-Band Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to avoid paying the price for a modem from Comcast, for high speed internet. Great price, works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked as expected

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My father in law bought this to replace his Xfinity modem and to save money from their monthly charges. He never had any complaints and it worked like it should. The only aggravating part was dealing with Xfinity to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great for my needs....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to handle increased internet speed of 200 Mbps, and I am quite happy with it. I live in in a one story 1800 sq. ft. home and we have absolutely no wi fi issues. If you like to see bright indicator lights, you might be a bit disappointed (I have this unit sitting a good 8 ft off the ground and I have to look at it at an angle) but that is rather minor. There are only two ethernet ports, so take that into consideration (if you need more.)

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    great dual band router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! Purchased dual band router to replace an old dual band router. High speed. 5G or 2.4G.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Works great and saves money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works at advertised speeds and saves money by combining modem and router in one and eliminated rental fees

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Router went out so I decided to by a modem/router together. Very user friendly to install, had to call my internet provider for them to do their part. Works great, has dual band. The one error I made was I bought this not knowing I needed one with phone icon. So even though it works great and I wanted to eliminate having two gadgets for internet and WiFi, I ended up w/2 modems now because my old one provides my phone service, but that was my fault.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this has been great. This prouder has been working great easy to set up very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    See ya Comcast fees

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are tired of paying those Comcast equipment rental fee's look no further. I purchased this and it was easy to setup and had me skipping all the way back to Comcast to return their equipment knowing I'll be saving money monthly. I'd recommend getting a battery backup that way if you happen to live in an area where power outages are frequent you will have no down time.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem I have ever used, it is with wifi, amazing. No need to pay money for modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast WIFI and space saving. easy to install. now I can save $10 a month by not using a comcast provided modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Works well with Xfinity 300 mbps service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Modem and router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as very easy setup. I was able to personalize my WiFi name and password as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So much cheaper than renting a gateway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally had to make the switch from a hotspot to cable internet, to support work and school from home. Cable company wanted to charge ridiculous rental fees per month to "rent" a gateway, this does all the same stuff and pays for itself in less than a year. Went to Best Buy and got a recommendation for this one - it covers our whole house and is really easy to get set up (once we figured out which cable was live to connect to).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Works great with my cable internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to replace the cable modem and router I was renting from cable company and it is working great

    I would recommend this to a friend