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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2305 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,305 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these, one for me and one for my girlfriend. It was easy to hook up and the app was very user friendly. The units were on sale and the best part, was that Best Buy had a 15% discount with the recycling of our old modem router combos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this modem for the past two years and it has been a solid performer. It's a dependable device that has consistently provided me with uninterrupted internet service, saving me the hassle and cost of a monthly rental fee from my ISP. For anyone looking to bypass those monthly ISP modem fees and gain a little more control over their home network, this modem comes highly recommended. Signal strength for the most part is fine. Outdoors the signal does drop because of the distance which is to be expected. If you need better signal strength you may need WiFi signal boosters or additional access points

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast WIFI and space saving. easy to install. now I can save $10 a month by not using a comcast provided modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Modem and router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as very easy setup. I was able to personalize my WiFi name and password as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price , good quality could have had better compatibility with xfinity

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem router (combined)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this modem router. I used this Arris about 8 years back, and I was very happy with it. I bought this new Arris to keep up with the technology. [provided that you don't do any gaming, this is good for text or surfing the Internet, html only.] Enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice modem with router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and setup No disconnect issues Good for apartment

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So much cheaper than renting a gateway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally had to make the switch from a hotspot to cable internet, to support work and school from home. Cable company wanted to charge ridiculous rental fees per month to "rent" a gateway, this does all the same stuff and pays for itself in less than a year. Went to Best Buy and got a recommendation for this one - it covers our whole house and is really easy to get set up (once we figured out which cable was live to connect to).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Works great with my cable internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to replace the cable modem and router I was renting from cable company and it is working great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Needed upgrade for my ISP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gave me the speed that Comcast had promised in my plan. It was easy and seamless to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem/router it works great with Comcast/Xfinity I shaved $22.00 off my wifi bill with this purchase it took a bit of going back and fore with reps from arris and xfinity I had to call both companies a few times but once I got the right people on the phone I was up and running in no time I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router/modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Xfinity business customers cannot use this though.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Arris Surfboard Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Arris products for my modem needs for years. Not only are they inexpensive, especially when compared to utilizing the modem offered by an internet company, they are completely trouble free.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Went the all in one route with modem router setup. After 1 year, added a tp link router and mesh device in order to bypass the Arris internal router. Buy a modem and router separately for optimal results, especially for wifi, thank me later. Overall, this device as a modem and very simple small area (less than 750 sq ft) wifi area is good for the money however.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was super easy Speed is great for streamming movies

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very convenient price. Size is perfect to keep it in my furniture and the most important thing is eficient

    I would recommend this to a friend
  • Pros mentioned:
    Price, Wi-fi

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router I have purchase. Good price too. It works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One small and mighty modem/router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into Best Buy to exchange a Netgear cable modem I purchased. I needed a modem/router combo. I did some research online and also searched up which modem/router combo would be compatible with Xfinity internet. I stumbled upon the Arris Surfboard SBG10 modem/router combo. I was not familiar with the Arris brand. I saw on best buy.com that it had great reviews. The setup was very easy and Xfinity got it configured and added on their end in no time. I love how it offers 5ghz wireless connection as well for faster speeds. I had all my devices connected in no time!! I would definitely recommend the Arris SBG10 to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem. It is compatible with xfinity. And can deliver the speed of your plan. Also reduce your bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modern is very good for the price it is easy to install and it has a long range

    I would recommend this to a friend