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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,309 reviews
  • Rated 5 out of 5 stars

    Great for small house

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes much more sense to buy a cheaper modem than to rent one from Xfinity. Installation is very easy and convenient. I can't comment on the wifi quality since my house is small, but it does more than enough for me.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price , good quality could have had better compatibility with xfinity

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Basic & Xfinity Compatible Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up for the kids moving into their own place. Setup is pretty simple, and this device is well-suited to those whose devices are all wireless. If ethernet connections are needed, it has 2 ports, so if you need more, plan to use a switch as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris SURFboard is performing as advertised with no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all-in-one Modem/Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 in 1 Modem/Router. It is Wifi-5 so if you were looking for the newest Wifi-tech, look at other options. For my needs, its the perfect all-in-one internet item. Great range and I have very good download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Needed upgrade for my ISP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gave me the speed that Comcast had promised in my plan. It was easy and seamless to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem/router it works great with Comcast/Xfinity I shaved $22.00 off my wifi bill with this purchase it took a bit of going back and fore with reps from arris and xfinity I had to call both companies a few times but once I got the right people on the phone I was up and running in no time I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice modem with router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and setup No disconnect issues Good for apartment

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these, one for me and one for my girlfriend. It was easy to hook up and the app was very user friendly. The units were on sale and the best part, was that Best Buy had a 15% discount with the recycling of our old modem router combos!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very convenient price. Size is perfect to keep it in my furniture and the most important thing is eficient

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Went the all in one route with modem router setup. After 1 year, added a tp link router and mesh device in order to bypass the Arris internal router. Buy a modem and router separately for optimal results, especially for wifi, thank me later. Overall, this device as a modem and very simple small area (less than 750 sq ft) wifi area is good for the money however.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem router (combined)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this modem router. I used this Arris about 8 years back, and I was very happy with it. I bought this new Arris to keep up with the technology. [provided that you don't do any gaming, this is good for text or surfing the Internet, html only.] Enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem. It is compatible with xfinity. And can deliver the speed of your plan. Also reduce your bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One small and mighty modem/router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into Best Buy to exchange a Netgear cable modem I purchased. I needed a modem/router combo. I did some research online and also searched up which modem/router combo would be compatible with Xfinity internet. I stumbled upon the Arris Surfboard SBG10 modem/router combo. I was not familiar with the Arris brand. I saw on best buy.com that it had great reviews. The setup was very easy and Xfinity got it configured and added on their end in no time. I love how it offers 5ghz wireless connection as well for faster speeds. I had all my devices connected in no time!! I would definitely recommend the Arris SBG10 to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was super easy Speed is great for streamming movies

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works faster than what Xfinity gave me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet works much faster with this modem compared to the one my internet provider gave me. Easy set-up, too!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Wi-fi

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router I have purchase. Good price too. It works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed- decent price, easy install, and sure beats paying cable company to rent modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modern is very good for the price it is easy to install and it has a long range

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Did the job needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly, did what I needed it to, supported faster speeds than reported on package and has great range.

    I would recommend this to a friend