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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,309 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy setup fast internet works greatmmmmmmmmmmmmmmmmm

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Perfect modem for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was very reasonable. Setup was very easy. This modem is perfect for my situation. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this modem for the past two years and it has been a solid performer. It's a dependable device that has consistently provided me with uninterrupted internet service, saving me the hassle and cost of a monthly rental fee from my ISP. For anyone looking to bypass those monthly ISP modem fees and gain a little more control over their home network, this modem comes highly recommended. Signal strength for the most part is fine. Outdoors the signal does drop because of the distance which is to be expected. If you need better signal strength you may need WiFi signal boosters or additional access points

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Easy setup great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy setup an good quality Price is also good combo unit w0orks well all over the home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy set up , and fairly inexpensive model and works well in 1100 sq ft house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install at home and with my service provider, so far happy with performance,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to use with Xfinity and just 60 mbps and its worked just fine. Easy setup after calling Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Arris Surfboard Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Arris products for my modem needs for years. Not only are they inexpensive, especially when compared to utilizing the modem offered by an internet company, they are completely trouble free.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    No more monthly charges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got rid of the Xfinity modem and no more equipment charges , same performance

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Aries

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually very fast ,price was good .For sure I will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS does not disappoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I have no complaints. It delivers to all 15 devices that are using it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to setup and connect to the internet. It was also easy to connect my devices to the wifI.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Good, but some installatn confusion & only 2 ports

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is pretty good device, working for 2 months well so far. But it has only 2 caple ports. In their prior version there much more ports. And it was a little bit confusing with 2 versions of Hz: 2.4 and 5. Both are recognized by Wi-fi and it took sometime (2 days) for Spectrum to get the right connection, But this maybe a problem with not well competent Spectrum staff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective and inexpensive way to set up home internet, the app kind of sucks tho

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick & easy setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Quick and easy to setup. 2 in 1 is a better option than buying 2 seperate device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect cable modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for a 5 bedroom house for the price. The in store rep did a nice job helping me choose this modem. He appeared knowledgeable in this area and recommended this one. It's performing well and haven't had any issues with connectivity or Internet speed. Overall, it is a great modem for a large household.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One month later - Pretty good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous modem(2 yr old- Netgear) died suddenly after a stormy night and we didn't want to spend a whole lot on a new one. For the price point, this was a good purchase I'd say. The signal strength is a bit low in the basement of our two story house but that's not a big issue for us. Things to consider : - If you live in a multi-story house you might want to check coverage in and around the house before you commit to this. - You might need to call your cable internet provider to set this modem up. This is an extra step for sure but shouldn't be a hassle. - Make sure you change your default router password once you've set it up. You'd need to call the Arris Customer support number.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good better than renting one from verizon and paying 15ca month

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast reliable Wi-Fi Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this about a month now. Faster than the xfinity modem and easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great desl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine decent speed ease to set it up Very happy with it plus i am saving on my cable bill.

    I would recommend this to a friend