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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,309 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for its price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough to get the job done. It is inexpensive and easy to setup. It is not very strong, so if you need to cover a large area or area with too many walls, this may not be for you. It works well for my small area, but loses signal on the other side of the building.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    from 2 to 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace a router gone rogue and decided to buy a combo this time to not have to rent a modem. Easy set up and has worked fine since turning on. Price was good too!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Lifesaver

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held off a while on writing a review for this because I wanted to make sure it would held up for at least several months. I most impressed with this product and it's dual bands. Have Wi-Fi throughout the whole house and with it being a homeschool year with covid it was a plus

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Good router, good value.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed this router at one of our offices. Good piece of equipment, but has an issue with needing to be restarted every couple weeks. This is probably not Arris’ fault, but our internet provider Spectrum Business (which leaves a lot to be desired). So I’ll still recommend this router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Do its job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact and easy to install, Perfect for 1 bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great...nice design .fast speed and great price

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent modem!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought a more expensive arris surfboard modem and it malfunctioned so I was worried about getting another Arris but this modem was half the price and I feel it works much better than the one that was $399. I’m very happy with my purchase! Curbside service was excellent, fast and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and I don't have to pay cable for there Modem ($15) a Month I wish I had done this sooner I would have saved a LOT of money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Quality entry level modem/router with WiFi.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with good instructions. WiFi signal strength is ok, 5ghz doesn’t broadcast as far as my previous router. It easily handles my ISP speed of 100mps. Good entry level router/modem combo with WiFi. I’ve only had it for 2 months so I can’t speak to its long term reliability. Overall I’m satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works fine and affordable compared to competitors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes as a top rated and selling router/modem combo. The last Arris product I had had no problems until it became outdated. Cheaper than competitors, but still seems to do the job. Store had a ton of these in stock. Phone website/app worked fine for setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ok for a small apartment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's good and easy to set up for a small apartment. for a larger apartment, you're going to have spotty signal in some areas. I had to end up buying a wifi extender that costs about an additional 50-75 dollars so take that into consideration. Probably better to just buy a larger router/modem.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Does what it should

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly fine, not many options with my internet company but this definitely works and does what it says it does

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Ok and works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old modem/router and it has helped with speed overall. The set up between Arris and Xfinity wasn't bad, but the Arris Surfboard app is terrible. Overall happy enough with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    arris surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seen reviews on best buy about this wifi dual band router,it read works with comcast ,.so that is why i bought this wifi box,hooked it up this unit ran itself,-installed its self.in 30-60 seconds i had wifi.awesome set up and wifi router,oh powerful wifi box to!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Great value. Perfect size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Would love to get the $400 gift card. Am a broke college student, been through so much abuse and need an iPad for class this Fall

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Small and fast. Good design and price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WiFi Heavenly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to setup. I got this for my daughter and her household. They use with their provider Comcast, they are using it for gaming, movie streaming and to save on cellular data. Extremely happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than renting!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was renting a router through comcast. This was the best change I’ve made. I’ve had it over a year now. Saved more money than I would’ve spent to “rent” one through comcast and now I own it. Was super easy set up. Haven’t had a single issue with it so far. Very happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and saves you money from the cable company

    I would recommend this to a friend