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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2305 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,305 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem with wireless for small spaces.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Best Buy rep as an alternative to a more expensive NetGear product. This worked very well for the limited use i need it for. Very happy and it has been very strong and steady with zero reboots. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So it is very easy to set up and is very consistent. I like the automatic channels setting and the range is great for my three bedroom home . I am able to get 400 mbps WiFi 5Ghz with this on a regular basis with spectrum . I rarely have to Reset it . This does have a limited amount of Ethernet ports but it is fine for my needs . Price is right and does everything you need . Video streaming and online gaming works fine and smooth . This is a great buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Very pleased with it. Easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Alternative for Xfinity in house router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best wifi router for Xfinity it saves a ton of money and works with almost all internet speed

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Easy and Functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and configure. Works with my Comcast service here. You can turn the Wi-Fi radio off if you want. Or you could decide what power level your transmitter is going to be on - there are three levels there. A welcome feature.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Moto arris modem & router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router combo works wonders. I am happy to buy this item.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Easy set up, do not hesitate to buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2-in-1 módem/router is well worth the investment! Set up was incredibly easy and we’ve had no issues since first configuring wi-fi. I have xfinity with internet only service and this was definitely the way to go to avoid those pesky rental fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect replacement for the Spectrum router/modem and it saves the monthly charge. I've had it for a couple weeks now and it has had no problems. The only downside to initial installation (at least with Spectrum) is that you have to call them to activate it. But the process was simple.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Internet Modem for Xfinity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for Xfinity internet. Had been paying xfinity for their product, decided best to purchase my own and save money in the long run. Paid approximately $100 Easy to set up. Has been very dependable. So glad I made this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It works.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides good enough speed. Only have the low-end version of Xfinity internet. But it works. Has a tendency to get warm when doing heavy downloads. Recommend that you keep it in an open area. Not in a closet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for the speed I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was working with an old Motorola gateway that only ran up to 200MB/s even if wired. This runs at top speed I'm paying for and I've also noticed a huge upgrade in wifi since purchasing. Would definitely recommend Arris when considering a gateway.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and easy to setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this in a pinch after my previous modem got blown by a power surge. It works very well and maintains good speeds. The WiFi was easy to set up. After moving, I got a mesh WiFi system and it was easy run that off the modem as well.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Rough Start, but worked in the end

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the wifi working perfectly, and I got my ISP to activate my modem without any hassles. The problem occurred when the Ethernet ports failed to work out of the box. A quick call with the support hotline instructed me to reset my modem. After that, it was smooth sailing from there.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Modem for Comcast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Comcast. Saves money in the long run

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Best Buy Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After intense research, I chose this product because it seemed to fit what I needed. I got for internet only with Xfinity and I have to say it did not disappoint. It cost a little more than what I was wanting to pay but it’s worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    it is working great and saving me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally able to cut the cord and leave cable company excessive billing including fees for using their equipment. Handling multiple tv's streaming, along with laptops, and pads without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great replacement with ROI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router to replace those provided by your internet service provider. Works very well. Typical return on investment is within 12 months depending on what your provider is charging for monthly rental of their equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem using with Spectrum Cable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not technical. I plugged it in and connected the cable from Spectrum. Called them and gave them the info they asked. Five minutes later it was working and has been working ever since. I had 2 Arris that died (two different locations) after about 4-5 years. I don't know if this is normal, but I hope it will live until I decide to upgrade and not have it forced on me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem router works well once installed. I had issues with the application however, the unit works well so far. I plan to use it for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the speed and performance it makes being on my computer more enjoyable

    I would recommend this to a friend