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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,309 reviews
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Rough Start, but worked in the end

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the wifi working perfectly, and I got my ISP to activate my modem without any hassles. The problem occurred when the Ethernet ports failed to work out of the box. A quick call with the support hotline instructed me to reset my modem. After that, it was smooth sailing from there.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for the speed I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was working with an old Motorola gateway that only ran up to 200MB/s even if wired. This runs at top speed I'm paying for and I've also noticed a huge upgrade in wifi since purchasing. Would definitely recommend Arris when considering a gateway.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent speed for a 1700 sq ft house. use xfinity chat feature for a faster response.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and easy to setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this in a pinch after my previous modem got blown by a power surge. It works very well and maintains good speeds. The WiFi was easy to set up. After moving, I got a mesh WiFi system and it was easy run that off the modem as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the modem was set up we haven’t had any problems with the TV or internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It works.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides good enough speed. Only have the low-end version of Xfinity internet. But it works. Has a tendency to get warm when doing heavy downloads. Recommend that you keep it in an open area. Not in a closet.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Best Buy Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After intense research, I chose this product because it seemed to fit what I needed. I got for internet only with Xfinity and I have to say it did not disappoint. It cost a little more than what I was wanting to pay but it’s worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    it is working great and saving me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally able to cut the cord and leave cable company excessive billing including fees for using their equipment. Handling multiple tv's streaming, along with laptops, and pads without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great replacement with ROI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router to replace those provided by your internet service provider. Works very well. Typical return on investment is within 12 months depending on what your provider is charging for monthly rental of their equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to connect and I've had no issues. The app is a plus with helping with setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem using with Spectrum Cable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not technical. I plugged it in and connected the cable from Spectrum. Called them and gave them the info they asked. Five minutes later it was working and has been working ever since. I had 2 Arris that died (two different locations) after about 4-5 years. I don't know if this is normal, but I hope it will live until I decide to upgrade and not have it forced on me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the savings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully I had help and it installed seamlessly it’s working fine the only thing I can tell you is the hassle comes in when you have to change all the passwords on every device that has been used or is being used good luck with that

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Alternative for Xfinity in house router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best wifi router for Xfinity it saves a ton of money and works with almost all internet speed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem router works well once installed. I had issues with the application however, the unit works well so far. I plan to use it for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy!!! My service provider had no problem activating on their network. We only have speeds up to 300mbps so this was the perfect choice. Coverage is great in our 1600 sq foot home. So far no dead spots!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Minimalist and quite the performer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, strong wireless signal, fast ethernet connection, compact design, and pleasing aesthetic. You can also hang it up in a wall on it's side like a picture due to the specifically designed holes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy installation and fast results

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. I returned my spectrum modem and replaced it with this. I just called customer service and they walked me through the process. I'm so glad I got the Dual-Band Router instead of having a router and a modem separately.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to replace the one I've been renting from Mediacom that died. I can't believe how much better our internet service is: it's much faster and we have a wider area of coverage. I wish I'd bought this year's ago.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to replace the old one and it automatically loaded and connected with Comcast. Then wiring the router to it was also seamless. The last one I had several years ago I had to call Comcast to make it work. This one worked in a matter of minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem Router to save on Cable bill!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace the Comcast one that i have to pay for monthly to save money in the long run. The modem/router works even better then the one supplied by Comcast. The only thing I wish was better was the range but it’s decent as it is.

    I would recommend this to a friend