Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2306 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,306 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wi-Fi

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the speed and performance it makes being on my computer more enjoyable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Minimalist and quite the performer!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, strong wireless signal, fast ethernet connection, compact design, and pleasing aesthetic. You can also hang it up in a wall on it's side like a picture due to the specifically designed holes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy!!! My service provider had no problem activating on their network. We only have speeds up to 300mbps so this was the perfect choice. Coverage is great in our 1600 sq foot home. So far no dead spots!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the savings

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully I had help and it installed seamlessly it’s working fine the only thing I can tell you is the hassle comes in when you have to change all the passwords on every device that has been used or is being used good luck with that

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for 2 years use and no problems, easy installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great! would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives a strong signal through whole apartment. 5g strong

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    One of the best

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best companies for cable routers make sure you call your cable company first see it's compatible to your network

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Difference

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to replace the one I've been renting from Mediacom that died. I can't believe how much better our internet service is: it's much faster and we have a wider area of coverage. I wish I'd bought this year's ago.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Price, Awesome Modem WiFi Combo

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for WOW internet. No slow speeds and price was great! Easy online ordering and quick pick up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Setup, Solid Product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my modem/router after it met with an unfortunate accident. It took minutes to set up and worked exactly like it should, it was like I was never without internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy installation and fast results

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. I returned my spectrum modem and replaced it with this. I just called customer service and they walked me through the process. I'm so glad I got the Dual-Band Router instead of having a router and a modem separately.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to replace the old one and it automatically loaded and connected with Comcast. Then wiring the router to it was also seamless. The last one I had several years ago I had to call Comcast to make it work. This one worked in a matter of minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem Router to save on Cable bill!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace the Comcast one that i have to pay for monthly to save money in the long run. The modem/router works even better then the one supplied by Comcast. The only thing I wish was better was the range but it’s decent as it is.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for this product is reasonable and also it has 2in1 ,great

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    For those who want near state of the art level tex

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm into tech and stuff but also realize no matter what I rationalize I don't really need gigabit. This for the price will save you on Comcast and give yiu the ability to max out any home level mid income accessory yiu have. Straight up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple but good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem combo was to replace my cable company outdated modem. It is simple to set up and works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install. 2 functions in 1

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem Router was needed for my higher speed provider. Clerk pointed out a few choices. This one indicated right on the box that it was compatible with Xfinity. Relatively easy to install. So far works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Made my internet faster

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know much about computer stuff but was able to figure out how to install this device. All I know is it made my internet a little fast and since it’s a 2-1 system there is less power cords to keep with and less wiring I have to try to hide.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Dual Purpose device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable Modem and Router in one that is easy to set up and use. Works great! We bought it for use with Xfinity because we didn't want to pay the rental fee any more, and the routers we had were older. This was exactly what we needed.

    I would recommend this to a friend