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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,309 reviews
  • Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the not so pricey Modem/Router is working excellently since I bought the product around 2 months ago. Meets my needs and expectations so far.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    ac1600 by arris review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is just what i need for my home. I had a different router and it didnt work as well as this one. Now I can get wi-fi all through the house without cutting out. for what i use it for this unit is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for 2 years use and no problems, easy installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives a strong signal through whole apartment. 5g strong

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Pretty good for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far after a couple weeks, I’d say it works pretty well. Don’t have any real complaints for the price. It has further reach of wifi signal than my last router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    little workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is small, simple, and a power house. I installed in in my mothers 1,000 sq ft ranch style home. It is located on one end of the home and reaches all areas perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great! would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router and modem, high speeds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy installation, given that it’s the router and the modem put together. Which also means it takes up less space. Higher speeds with the WiFi than we originally expected which was awesome. And great connection with the Ethernet cable as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for this product is reasonable and also it has 2in1 ,great

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Huge Improvement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has sped up my internet tremendously. I can stream from multiple devices, with no problems, no buffering. I have all my smart devices connected and have not had any issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem with WiFi router as one unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting great network speed boost with this unit with my comcast cable service. You can view and control your internet activities with an app and check your modems activity from your phone for great convenience. Highly Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Eliminated rental fees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to avoid Comcast rental fees, don’t know why I waited so long to switch. Internet speed is way faster with this modem router although it has its hiccups sometimes. Overall happy and works well in my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Did everything I needed it to do.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup no problem at all. Would recommend to anybody that is in need of an updated modem/router. Nice price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Quick and Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price works great for a small 1000sqft home rancher style. I'm using with Xfinity and no issues setting up. It is all app based via Mobile Device, so know that going in.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Basic needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for basic needs. My senior inlaws have 200 mbs.. so is good at those speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem/Router combo to begin with

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great combo. Works well to my needs. I have Xfinity and the compatibility works well. No dropped signal or any issues. I would recommend if you live in an apartment or house under 1,000 sq ft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect choice i made, i am a loyal customer with your company, honestly, knowledge and professionalism, is what I'm looking for.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Works

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    Best Buy Employee
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was a good deal. My apartment is small so not sure how this would work in a bigger place. Can play video games well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup - quality product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was easy to setup & easy to use. Good quality product. Don't rent a cable modem from Xfinity. Buy this one & save that monthly fee! (Most cable modems people rent from Xfinity are made by Arris.)

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good value router/cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combo ARRIS Dual-Band router/cable modem was the perfect upgrade for our computer. A good unit at a good price. Very satisfied.

    I would recommend this to a friend