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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2306 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,306 reviews
  • Rated 5 out of 5 stars

    Great value, easy set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my old router/modem and didn't want to spend a ton of money. Aside from some initial device registration issues with Comcast this unit has improved the signal throughout my entire house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent enough, appears to hold up for years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wifi range sucks but extenders are cheap enough now - has outlasted the $400 Netgear nighthawk it replaced and there really was no noticeable loss in speed or increase in latency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this product for almost a year now. Good connectivity at all corners of House.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Surfan on my SURFANboard

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'll be surfin the web in thisSURFboard like a champ! I use mine with cox and I have no issues. I use it for streaming, gaming, you name it and it hasn't skipped a beat. Disclaimer:don't use it as an actual surfboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong the signal and efficiency functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Basic needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for basic needs. My senior inlaws have 200 mbs.. so is good at those speeds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works good for what it is. The app is a bit clunky and the speeds dip a bit at times, but otherwise no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Well Priced Router Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Fast Router Modem. Works well with Xfinity Connection. The range of the router is also good. I tested with internet speed of 400mbps and didn't face any issues with connectivity or speed.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Satisfactory+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month now, connection and wifi are almost consistent. Interruptions occur about once a day when on my PC, not sure yet if it has to do with the box or Xfinity and their bs. But all in all I'd say it's worth the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this to replace the one i was renting from Comcady for my internet service. This one did all the same things as the one i rented from Comcadt but better. So in turn saves me money and pays for it self.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Pretty good for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far after a couple weeks, I’d say it works pretty well. Don’t have any real complaints for the price. It has further reach of wifi signal than my last router

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Did everything I needed it to do.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup no problem at all. Would recommend to anybody that is in need of an updated modem/router. Nice price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    little workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is small, simple, and a power house. I installed in in my mothers 1,000 sq ft ranch style home. It is located on one end of the home and reaches all areas perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    ac1600 by arris review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is just what i need for my home. I had a different router and it didnt work as well as this one. Now I can get wi-fi all through the house without cutting out. for what i use it for this unit is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good combo Router and modem but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had Mediacom install Internet in our home. It is in a large well ventilated closet. I called the Arris 1-800- number and the Tech told me that it should work fine. They send the signal through cinder block so dry wall would not be a problem. We live in a small home and the closet is located in the center of our home. We are having trouble getting a signal that is 200 ft. away our garage. I bought a Nighhawk signal extender to see it that will help. So far we are not real pleased with the the results of this product. I returned to Best Buy and the gentleman that waited on me really didn't know much and the other guy in that department was waiting on someone else. We waited while he assisted another customer, sold them something, and completed the paperwork and made the sale. After a while we decided to go it on our own knowledge and went home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works for me!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this router for a year and a half, and it still works. Set up was easy, and relocating it is easy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Needed upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price , I am over joyed to have found a modem that would work with my Eero Mesh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not needing a high-speed data modem; SURFboard.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SURFboard is excellent for those not needing a high-speed internet modem and want to return the Xfinity modem to save money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, well but the distance could be better. Overall easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price! Would definitely purchase again for the setup we use this on.

    I would recommend this to a friend