Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $84.99
Clearance
The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2306 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,306 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good value router/cable modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combo ARRIS Dual-Band router/cable modem was the perfect upgrade for our computer. A good unit at a good price. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router and modem, high speeds.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy installation, given that it’s the router and the modem put together. Which also means it takes up less space. Higher speeds with the WiFi than we originally expected which was awesome. And great connection with the Ethernet cable as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Quick and Easy setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price works great for a small 1000sqft home rancher style. I'm using with Xfinity and no issues setting up. It is all app based via Mobile Device, so know that going in.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Huge Improvement

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has sped up my internet tremendously. I can stream from multiple devices, with no problems, no buffering. I have all my smart devices connected and have not had any issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Eliminated rental fees

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to avoid Comcast rental fees, don’t know why I waited so long to switch. Internet speed is way faster with this modem router although it has its hiccups sometimes. Overall happy and works well in my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best router ever

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy another. Best router ever for price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem with WiFi router as one unit

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting great network speed boost with this unit with my comcast cable service. You can view and control your internet activities with an app and check your modems activity from your phone for great convenience. Highly Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the senior folks

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value with being a two in one unit to help simplify things for older folks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem/Router combo to begin with

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great combo. Works well to my needs. I have Xfinity and the compatibility works well. No dropped signal or any issues. I would recommend if you live in an apartment or house under 1,000 sq ft.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surfboard

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem was easy to install and works excellently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup - quality product

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was easy to setup & easy to use. Good quality product. Don't rent a cable modem from Xfinity. Buy this one & save that monthly fee! (Most cable modems people rent from Xfinity are made by Arris.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Product works well and was a good price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have not had any problems with this product and it works with Optimum. The only small concern is that I can not change my password to something more useful to me.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    As advertised and reviewed.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them with RCN. I can have about 6 or more streams going at the same time. It's very stable. Only had to restart it once in 3 months. Also good value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong signal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong signal throught my house even with multiple products connected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to connect all devices and easy to use for all devices!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My first docsis 3.0 modem, and it’s a great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I wish my ISP had told me a about finer technology sooner, better late than never. This surfboard wires our whole home. I’m definitely looking forward to hooking up a mesh network next, and seeing how it goes. Blazing fast so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great combo! Modem router.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Didn't have to call the cable company for assistance. Noticed a huge change in speed, although my old one was about 8 yrs old. You should be able to install within an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great product for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is working flawlessly. It’s actually what I needed. I got this item to cut the rental fee from my isp. The WiFi router is affordable and it was super easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    quick easy done

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy to report that we were looking for something simple to use with comcast. this item works well thus far. a bit of a pain to try to change password but once its in you really dont need it anyways. would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not techno smart but the salesman helped me find the one I needed. Now if I could find someone who could help me sync my printer to the new modem, I would be a happy camper

    I would recommend this to a friend