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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2306 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,306 reviews
  • Rated 4 out of 5 stars

    Decent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been okay so far. After hooking up properly, it works. Only downside is that I had to move it to the hallway so it could reach my camera on my door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router/Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great set up allows you not to have to pay that rental service from your select cable service. The Arris has a couple different outputs and has a wide range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this Arris cable modem/router to replace the one from the cable company. Was very easy to set up and works great. I have no issues with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never dealt with a modem before but with the help of the sales person I found this one was very easy to set up myself and have it working in a very short time. :Pretty good for a senior citizen.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, has not fail us yet. We have had some storms and its working great.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my Motorola router, I was looking for one that was not expensive. This Arris is working good, I live in a 2/2 apartment and I get wifi everywhere without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works smoothly and great, better have one that paying monthly rent to internet companies, you save money in the long run!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dependable and easy to set up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much plug and play. Required a phone call to the cable company to give them the new MAC address. But flawless performance and dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent value for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem for my apartment. I didn’t want to spend a lot of money on the router. The employee was very helpful in directing me to the right item. Works great and didn’t have to spend a lot of money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for saving monthly fee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for saving the $10 monthly charge on my internet provider. It will pay for itself in a year. I should have done this 2 years ago. Very quick speeds and easy set up. No complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I bought this modem for my self it works pretty fine for a small home but if your house is huge you wont get a high frequency every where in the home buts it's a awesome buy that's the only reason why I given it a 4 star

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up. Seems to be working with no issues so far!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it on 5 different devices, sometimes multiple once at a time. Runs great no issues as of yet! Also do some light gaming on a console only once have I had my connection dropped. Happy with device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surfboard

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, saves me big buck, no problems at all....

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Router for your buck

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're renting the Cox router you are getting ripped off, I had theirs and I switched to this one and it made my internet faster! Also would get disconnected while gaming but not anymore!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is definitely worth the price. It saves me $14 a month from my cable bill. Should have purchased a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for the average person

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a simple modem/router combination device. I bought this for my elderly mother and it is perfect for her. If you can live with few ethernet ports and don’t mind having an all in one unit, this is a good device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for College Student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so we could create our own security passcode for the WiFi. Works great, easy setup. Only problem was with xfinity customer service. Gal was upset that we no longer wanted to rent their box.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I saved a lot of money by using this.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty speedy for the most part. I comes with this amazing app that I use any time I forget my wifi PW. I have no complaints. I don't have to pay Xfinity monthly for there router. Plus plus

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    One of the the best for spectrum internet

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an emergency, I had to buy this router. After various searches of what can connect to spectrum internet, I stumble upon this gem. Has not broken down the signal and it is capable of of doing both 2.4 and 5 speed.

    I would recommend this to a friend