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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,309 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous WiFi router up and died with out warning. So this was a need today purchase. It was easy to install. Hardest part was coming up with a new password

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is definitely worth the price. It saves me $14 a month from my cable bill. Should have purchased a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good wifi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device at a great price for home or office. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works good with xfinity

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this router for 2 years now and it works great. I have been using this with xfinity and never had any issues with speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lightning Quick, East Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router for a cable modem setup, very easy install, basically plug it in and then call the service provider and give them a number. App makes setting up the password and security very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my old Arris modem that did not have a built in router. So far, everything has worked perfect. It has no problem with my VPN tunnels or firewall appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great alternative to paying Cable Company Rental.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this since it was compatible with COX so i wouldn't have to pay the usage fees for renting one of their own. Setup was simple and efficient, pair this with a router and you've got a great home setup!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an easy set up works perfect for my mother in law.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, has not fail us yet. We have had some storms and its working great.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have comcast and want to change the wifi name to your OWN domain, then you must go to the Arris website to do so. I downloaded the Ap. Inside the Ap I could personalize the name of my wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my father's house where he has Spectrum (Charter). After connecting to the cable, called Spectrum, gave them the MAC and 10 minutes later had the modem/router set-up and working, both ethernet and Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router to avoid renting one from Xfinity and I must say it has been getting the job done so far. Not sure how it compares to the router Xfinity provides, but I'm satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy and worry free set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a tech guy, so the salesman pointed me in the direction of this router/modem combo. He said this was the best bang for my buck and so far it’s worked great, no problems with set up and no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Simple and Effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little modem/router combo for the price. Wifi signal is not the strongest so you will need a booster or a mesh network for a larger house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Happy with my router modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my router modem. Installation was very simple and was done in just a few minutes. It did not bring coaxial cable, which I expected it to, but that was no biggie.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up. Seems to be working with no issues so far!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Switch it to 5G!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we figured out to switch our wifi to the 5G our internet took off. Easy set up. Definitely worth the money. Comcast rep even said its a very reliable modem/router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works, watch out for Cox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the folks at Cox finally stopped trying to sell me on renting their equipment and multiple phone calls, was able to get this router/modem working. No problems so far, works well!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working at a great speed. Between me and son, we have about 4 electronics using it at the same time, and works fine. I have it in the downstairs basement, and works with all our upstairs devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nasty Little WiFi Router.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a hard time setting up the unit. Tha app didn't work with the model , as instructed in the manual should. Had to call Tech Support which seems located somewhere in Europe. The woman gave clear instructions how to use the unit without the App which work successfully. That was after I had painful time trying to figure out why the thing won't work. When everything was working good, the signal was alright. I was back enjoying my music streaming and updating firmware of my equipments.

    No, I would not recommend this to a friend