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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2306 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,306 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wife router and modem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great two in one modem. Highly recommend. Easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router to avoid renting one from Xfinity and I must say it has been getting the job done so far. Not sure how it compares to the router Xfinity provides, but I'm satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my father's house where he has Spectrum (Charter). After connecting to the cable, called Spectrum, gave them the MAC and 10 minutes later had the modem/router set-up and working, both ethernet and Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Happy with my router modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my router modem. Installation was very simple and was done in just a few minutes. It did not bring coaxial cable, which I expected it to, but that was no biggie.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy and worry free set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a tech guy, so the salesman pointed me in the direction of this router/modem combo. He said this was the best bang for my buck and so far it’s worked great, no problems with set up and no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    The need for a Router/ Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this Arris modem/router for three weeks. Works like it’s supposed to. I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy router/modem with Xfinity. Easy to use and set up

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best wifi router,never lost a connection again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to connect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup internet, good for mid size home, has good bandwidth for 10 devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Switch it to 5G!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we figured out to switch our wifi to the 5G our internet took off. Easy set up. Definitely worth the money. Comcast rep even said its a very reliable modem/router.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    SR

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent modem & wi-fi router absolutely awesome

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple and easy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mother who is a senior. She has her TV, phone, laptop and surface book connected with no problems. It was easy to install and connect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great litte device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasnt really sure about this untill i got it.i had to call tecnical support but no big deal.got it installed and my internet is wayyy better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nasty Little WiFi Router.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a hard time setting up the unit. Tha app didn't work with the model , as instructed in the manual should. Had to call Tech Support which seems located somewhere in Europe. The woman gave clear instructions how to use the unit without the App which work successfully. That was after I had painful time trying to figure out why the thing won't work. When everything was working good, the signal was alright. I was back enjoying my music streaming and updating firmware of my equipments.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works, watch out for Cox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the folks at Cox finally stopped trying to sell me on renting their equipment and multiple phone calls, was able to get this router/modem working. No problems so far, works well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, fast and good quality for my hundred dollarbudget

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy associate was very helpful in picking out the item. It works with my service provider, was easy to hook up, and has provided good service for all of my Wi-Fi devices

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as advertised! excellent router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some time to get the router set up, but once it was, it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase this product exceeded my expectations!! I would recommend this to each of my friends and family members! Great job Best Buy team!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working at a great speed. Between me and son, we have about 4 electronics using it at the same time, and works fine. I have it in the downstairs basement, and works with all our upstairs devices.

    I would recommend this to a friend