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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2306 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,306 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great and convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have a modem and router put together for once. Plug in set up passwords and works great! Works perfect with Xfinity internet as well (don’t rent theirs but your own!).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Arris Modem Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the product has been working good. I haven't had it that long, but I own a different version and had not giving me any issues either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great fast and easy to install good size good quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a client to replace Comcast modem. It was easy to set up even with the call to Comcast. Works as well if not better than Comcast's. Nice to not have to pay rent anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Router Modem combo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this router and modem combination works great and very good price this also works for Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Decent Modem/Router

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All routers and modems have their faults. We have had pretty good luck so far. I am getting tons of speed. Over 200 mega bits. Price was fair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good .. i will highly recommend for mid large sized home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, i should have bought the next stronger modem as it would be better for us, but that's my fault, I didnt know which one to purchase, and there wasnt any help available on the floor at Best Buy, otherwise my choice of moderns would have been better guided. The modem i bought works fine, it's just not as strong as i would have liked.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great super easy to set up, I had no trouble setting it up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after I realized that the first Arris was not dual band. Obviously not tech savvy. This router/modem works very well with multiple devices running at the same time. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Good modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a great modem. The only thing is it is not compatible with wireless internet alone will have to buy a second one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    ARRIS - SURFboard AC1600 Dual-Band Router with 16

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected. I used a laptop connected with a patch cable to get the Cox internet working the was able to get the wireless working.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 3 out of 5 stars

    Doesn’t work with boingo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price, Does not work with boingo internet service, The speed is decent, wish it had more than two Ethernet ports.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Comcast customer option

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money renting your Comcast device. Buy this one instead and benefit not only in saving money but better performance as well. You won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good router, not overly expensive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works just as well as the one I was renting from the cable company. It is also much smaller and takes up less room. the price is not bad either. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    very good service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to avoid paying rent to Comcast. Performs well, but Arris customer service charged $25 for a necessary call. This was a good Best Buy salessman's recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Save yourself the monthly charge from xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picking one of these up gives you dual band 2.4 and 5ghz. Don't have to pay the monthly rental cost xfinity charges for their own which when you add it up a month cost more than this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth getting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is perfect fpr surfing the web & some gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem/router combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great personal use modem/router. My old one died so I needed a new one. Works withXfinity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy to install

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worked right away. Instructions were clear and technical support from Arris was super helpful. I'm not great with technology but this was easy.

    I would recommend this to a friend