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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,309 reviews
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far working good i hope it works at least as good as what i rented from xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    SR

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent modem & wi-fi router absolutely awesome

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good router, not overly expensive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works just as well as the one I was renting from the cable company. It is also much smaller and takes up less room. the price is not bad either. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Comcast customer option

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money renting your Comcast device. Buy this one instead and benefit not only in saving money but better performance as well. You won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 3 out of 5 stars

    Doesn’t work with boingo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent price, Does not work with boingo internet service, The speed is decent, wish it had more than two Ethernet ports.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Save yourself the monthly charge from xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picking one of these up gives you dual band 2.4 and 5ghz. Don't have to pay the monthly rental cost xfinity charges for their own which when you add it up a month cost more than this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    very good service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to avoid paying rent to Comcast. Performs well, but Arris customer service charged $25 for a necessary call. This was a good Best Buy salessman's recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    ARRIS - SURFboard AC1600 Dual-Band Router with 16

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected. I used a laptop connected with a patch cable to get the Cox internet working the was able to get the wireless working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing negative, it gets the job done. Easy to set up as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother-in-law who needed something simple for her WiFi needs and this fit the bill. Connected it and called Cox for activation and she was up and running with no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been okay so far. After hooking up properly, it works. Only downside is that I had to move it to the hallway so it could reach my camera on my door.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Router Modem combo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this router and modem combination works great and very good price this also works for Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy to install

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worked right away. Instructions were clear and technical support from Arris was super helpful. I'm not great with technology but this was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Plug and play. Nothing to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem for cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked perfect just as the sales person explained to me

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this over a month and has been working very well for my mother. Wanted a simple box with modem and wireless integrated and no monthly fee and this was a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up, strong signal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to offset the plan increase with Cox. The device was easy to set up and we haven't had any lags in internet connection since! Definitely worth buying to save on monthly rental fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works really well for our 2,000 sq ft home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well for our 2,000 sq ft home. Ours is located in our basement because that’s where our hook up is so we have an extender on our main floor but have no problems at all!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this does what I wanted it to. Your router is only as good as your internet speeds so only get what you need. Nothing more is needed or your wasting your $

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased an Arris router in August of 2018. It began to glitch and need weekly resets. I exchanged it for this one & am happy so far...has a better range & seems to be working well.

    I would recommend this to a friend