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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,309 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    surprisingly good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent selection if you'd like to go with a gateway . speed is high enough for low budget. works better than an expensive netgear product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It's okay but signal is weaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively speaking, it's a lock weaker than the Nighthawk my neighbor has. It also has only one Ethernet which can or not be limiting. Installation took maybe 2 minutes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, when I went to Best Buy that day I sure wasn't looking to spend over $100 on a @#$#@ router thank you Comcast, but I'm sure glad I did because this thing has been a miracle. No more laggy connections or buffering seeing as we have about ohhhh,...100 devices connected at once. Nope. Buffering is now a thing of the past thanks to this baby. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router/modem combo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a small apartment, we have had no issues with this! It is working just as well (if not better) than the combo we were renting from Xfinity!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good range and signal quality and easy to setup with current setup

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Arris Surf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router for the price. I can suggest buying this product. My daughter has it in her apartment and she's very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a router that I was paying fifteen dollars a month for. At the price I payed for this it won’t take long to get my money back.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet went done and the cable company couldn’t come fix it. Went to Best Buy to purchase this and worked perfect! Haven’t had a problem at all!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and operation. Just make sure your internet provider has all the information before you expect a connection. The WiFi signal in our house has improved also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to replace a Mediacom rental. It works so much better. Easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Arris SURFboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for my needs and the price was reasonable

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem router combo is definitely the way to go if you have a relatively small space. Just be sure to check it works with your service provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WORKS PERFECTLY WITH MY XFINITY SERVICE. I HAVE AN OLDER MODEL THAT STILL WORKS.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this in my seasonal camper and wanted one device that was not too big and would be my modem & WiFi router. This fits the bill and does not break the bank. We have been fine streaming on two TV’s at the same time along with some mobile devices connected. The range outside my camper is questionable after about 10-20 feet away but the aluminum siding is probably partly to blame. I thought about trying another pricier brand but I’m past return period so this will stay for now anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    It Works Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our trailer at a campground. It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a little tricky, but that may have been on my providers end. Signal drops sometimes, but other than that it is strong.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Value! Should have done it sooner!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speed connection to Internet provider! All made possible by Best Buy’s excellent products and Geek Squad’s amazing teams!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and ease of use. Compatible with Comcast/ Xfinity service. Will save you on the cost of equipment rental from the service provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cutting the cord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to set up . Switching from Sparklight modem to this was a snap and have had no problems with the modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice combo modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup, got rid of cable co. modem and updated to this. So far have had no issues and works great!

    I would recommend this to a friend