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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,309 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for beginners

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a first time internet user, it is very handy that it’s both a router and a modem. Supper great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    High-Performing Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my router. It's performing excellently. I'm glad I bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and dependable.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one this surf board works well. I had no trouble installing is especially when Xfinity is my provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Money well spent.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It’s much better than the clunky setup from my inter service provider. All in one. I would buy this again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No digital phone connection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t realize that it only had a ethernet connection and would not hook up to our digital phone line. Other than that, it’s working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to setup and works just as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in order to turn in the unit I was renting at $13 per month. It was very easy to set-up and used the recommended app on my cell phone.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Works well but internet providers suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine it’s just the service provider that sucks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I recommend it the staff is very attentive and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Quite happy with this produce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this product is doing everything that the representative that sold it to us said it would. Plus I was able to get rid of 3/4 of my Cox bill. Yeah!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable devise, more than 1 year using this and I haven't get any troubles

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem-router for household use, easy to set up and use, it also has application(app store) that you can control your internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works great and Xfinity had no problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the salesman and the product works great. Xfinity had no problems either. The price was below what everyone else wanted too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a great value. It’s really moved my speed to great levels. Really helped me become more efficient working online.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product, it works well, 24 hours a day, easy to use and install I really recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and saves from rental

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer need to rent one and this works great in a smaller condo. I really like how this is all-in-one with the modem and router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Change!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I was suggested to buy. It works like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Surfboard AC1600

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, less expensive that my previous router, supported by Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to get started and use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Just plug into your device and contact your service provider and it's done. I haven't had a problem with it since I installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple setup. Save that rental money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit paying 12 bucks a month for your modem and router rental. Grab one of these on sale and call your cable company. They will activate it for you and then you can return that dusty rental that's cost you 400 bucks over the last 3 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working as well as router from ISP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call ISP to turn on new router which took several minutes and more complicated than necessary. They asked for "Password" on new router. There is none. It is the "Security Key" which I could not see because it was already hooked up, hard to get to but I found a copy of the label in info that came with the router. Hoping router will last a long time. That is a chance I took to stop paying monthly rental to ISP. It will take about a year to pay for itself.

    I would recommend this to a friend