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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,309 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It improved my WiFi coverage and speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is way better than the provided modem from Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good price, easy to set-up and has been reliable since I got everything connected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Router and modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router and modem work great cool own your own router and modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable easy to setup great speeds helps me run a clean setup!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than a cocaine bear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good combining two in one, modem and router. Works both bands in total location of my house unlike Spectrum that rides 5G first 25 feet only. Messes up security and Roku within that 25 feet

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked well until we had to replace it due to covid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Surfboard AC1600 Router/Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase process and pick up was pretty smooth. Product was in good condition. Did not have luck installing right away following directions. Had to try a couple times. Still could not. Had to call 800# customer service. Did have to spend 30 or so minutes on customer service. But not too bad. And got it working with their help. So item has been working well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good products and easy to use i recommend To everyone

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    High speeds low tide.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bang for the buck. Suddenlink replacement. Save that money honey.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent wifi. Good quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Compatible with existing system. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for my xfinity service. So far so good since purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    A+=

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and get super fast internet wired or wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and easy to use

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy from Best buy. I am writing this review after 5 months of usage. It was fantastic so far. I would recommend 5 star rating

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawless, would definitely recommend , best one I've had

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    wifi modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this wifi modem is great for gaming and better than the ones for rent from cable company

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the investment instead of renting the same type of device from thr greedy cable company!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Very easy to plug in and setup. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Happy Family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But purchased I made all year Worth every penny I love it !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router/modem!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router/modem! Great quality. Never looses signal. Best I’ve ever used.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Dual Band Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had this item very long but so far so good...

    I would recommend this to a friend