Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $84.99
Clearance
The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,309 reviews
  • Rated 5 out of 5 stars

    User friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, it was relatively easy to install. Called xfinity to activate and was good to go. The only thing that was kind of annoying was using the app to activate, only because I had to re-sign in every time it refreshed till I was fully connected. But that was just tedious not a big deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased because I am a new customer with Xfinity and needed wifi for work and my kids schooling and it works great. I live in a brick house and use around 5 devices at once and no problems. I recommend to Xfinity customers as an alternative to leasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two-in-one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad router. I had a little trouble setting it up at first, but that probably had more to do with my internet provider than with the product itself! Haven't had a problem since then! I like that it's both the modem and router in one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Weak Range

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 1 3 rm apartment the range gets week from the furthest point from the Modem

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for Comc..t router!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying for a router rental every month. This is a great replacement and has years of expansion before it's obsolete. Excellent router! I'm running: 4 computers, 4 printers, 3 Alexa devices, 4 google devices, Dishanywhere. They all work great.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Had to return

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Was told by Spectrum that it was outdated and would not work with Spectrum service.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Set up not so easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given it five stars but it was a bit of a hassle setting up. I’m not computer illiterate, but I’m not a computer geek either and it took me probably if I recall, a couple of hours to figure it out. But it works fine once I got it going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little machine!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one under the recommendation of a Xfinity rep. Its great! I don't lose any quality, wifi cpnnections, or qualify. It has paid itself off quickly and i dont spend more with Xfinity, who overcharges for everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchase the router due to my old one that i hade for 5 years went out. with the old one before it went out wold freeze the or want to report movies on nexflix and amazon prime, the arris ac1600 works really good and with no freeze or report. also its made to handle 4k streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanted my own modem that could provide the best opportunity to get coverage through out my apartment. Great online ratings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around home Wi-Fi 5G/2G

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The spectrum agent at the store recommended this unit as well as the geek squad guys at Best Buy. And it was cheaper than ones I was considering buying by $20

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not happy with it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up having to return within a day as it would not connect and when did had a very poor connection. I have comcast xfinity. It did state it worked with my provider so not sure why it didn't work well at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works great, both modem and router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device with the 2 year best buy plan so i wont have to buy a new modem for at least two years and not monthly fees from comcast. Thats a win win. Comcast charges $13 a month , this device pays off in 9 months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem/router combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, only 1 item not 2 (modem and router combo) takes up less room and works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The hub you can trust

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hub was fantastic and it connects perfectly to the Internet provider server

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The standard in cable modems

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use the surfboards. Reliable and always works with virtually any cable internet service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic product!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome. Works great and easy to install. Grateful for the salesperson that helped us decide which one to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for a new Wi-Fi set up at my home

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a new Wi-Fi set up at my home. Works great. The set up is a little confusing so I would recommend watching a few videos on how to set Wi-Fi up in your home. Other than that it has been a great wife I said up. I use it with a mesh network

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi Router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is work well, but the range small, it is use for the medium house only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it Would be a great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would have been great for me except it didn’t have a coalaxial port as that’s I revive my internet even tried to have the cable tech come out and try to see if there’s was a way to use it but to no avail I had to take it back unfortunately

    I would recommend this to a friend