Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $84.99
Clearance
The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,309 reviews
  • Rated 5 out of 5 stars

    Router review

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong reception in multiple rooms. Works as advertised. Good build quality. Has survived water getting dropped on it. Is customizable with different wavelengths. Would def recommend to others. Not sure how it works in a large space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Entry-Level

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the price, you cant expect too much out of it. it does the basic work fine, but the transmitting power feels a little bit low as in an upper floor, i cant get full signal reception. Get a more powerful one if you have a multi-level property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work much much much better than the one of Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace the old version from 10 years ago that finally stopped working, so here’s hoping this will last another 10. Setup was a little annoying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product brand, just need to upgrade to higher surface connectivity

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Router + Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't work good. Maybe it's really old. But price is good))

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does it’s job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace an older modem/router that needed to be reset constantly. This thing does the job splendidly. Easy to set up, and my connection is more stable than it’s been in a long time. I can’t really comment on the range as I have a fairly small apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Combo Modem and Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Arris - Surfboard Modem / Router that I have purchased. It works flawlessly and I have never had any problems with Arris. This model is 3.0 and I am getting approximately 360 Mps Download speeds which is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a good purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comcast compatible. no additional setup needed. got all the cables except the coax cable that goes from the wall outlet to the router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-fly with Arris

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believed this was inferior to its competitors but was pleasantly surprised. Well built and nice, sleek look overall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to install and has a greater range than our ISP provider. The problems we were having with dropped connection and spotty service has stopped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got this to replace comcast modem

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a little lengthy setting up, but has been working great once I got it up and running. Honestly it's more challenging to deal with comcast than to install this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem and router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Had a little trouble with the set up but got it to work after talking to customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what I needed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Had to return the first one I bought because it was not a WF Connection. Had to get the more expensive one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A-OK

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints...seems to do the job! I really don't have anything else to compare this to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought to replace a rental modem from Xfinity. A relatively small house but easily gives enough signal for 4 floors including the basement. Multiple devices run with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great way to reduce your Comcast/Xfinity bill

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrated with Comcast/Xfinity without problems and has worked reliably since being installed in August 2020. Given the purchase price versus modem/router rental from Comcast, the unit has already paid for itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good overall . Sometimes wifi messes up but I don’t think it’s the modem I think it’s the wifi from the apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues works easily with comcast, Or what I call Conn cast. Would recommend to save some money from the equipment rental!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Connect is stable. Easily handling 10-15 devices. All streaming and school meetings and other bunch if meetings work same time with no issues. Good wifi coverage for 700 sqf. And helps save money from leasing

    I would recommend this to a friend