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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 2,309 reviews
  • Rated 5 out of 5 stars

    Works with Armed Forces Retirement Home Internet

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad needed this in order to have wifi in his room at the Armed Forces Retirement Home. The building wifi folks set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 in 1

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one not like this modem and router setup u need now days !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and stop paying extra equipment fees with cable/internet companies. This modem router combo does the job! You just need to make sure it's compatible with your current provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than renting

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because with Xfinity you can only rent their boxes. Works good for my computer and TVs but I think Xfinitys box would be better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 7 months of use with gigabyte Xfinity service my only complaint is that sometimes is loosing the 5Ghz connection. Other than that i had no issues with the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's fine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheapest gateway by almost half in store. It does everything I expected and works fine. After paying monthly to rent one through my ISP and exchanging it regularly due to it being crap, it's nice to just have my own. Will likely upgrade eventually. Wi-Fi doesn't reach very far and there are some speed bottlenecks, but it does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It get the job done and was worth the price. I give it 5 stars because I feel like its a good bang for your buck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product and staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very helpful staff. Had to do 2 returns before I got it right lol!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup. Just plug and play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally upgraded to cable from DSL. First bought modems only and computer couldn’t find it. Returned it and bought the modem/router combo. Instant connection and WiFi works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    God for Basic usage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the basic internet use. It’s ok for home,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ron

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy at Best buy told me this is what he used at his home and it didn't disappoint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Works with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great w Xfinity/ Comcast! Always this brand, never fails! Always on always works perfect! Highly recommend! Quit renting from Comcast buy this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it does it job had a few intermittent issues but it’s good now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for about 3 months. It has much better quality than the previous router that I had with AT&T. Hopefully, it continues to prove it's value over time. But so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Modem for Everyday Needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem for basic streaming and some work phone calls. No major issues and seems to function great. It's a great way to save money not having to pay to rent a modem from Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it I happy I got it.I think BestBuy has great product.A d costumer service is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to configure and has good wifi signal throughout my ranch home. I've used several Arris Router/Modems in the past and have always been pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all I would say this works really well! It can be a little spotty, but I think that has more to do with my less-than-stellar ISP. Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't Rent - OWN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay the cable company $15-20 per month when you can own your equipment and save money in the long run. The ARRIS SURFboard is a great modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient Mosem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was a breeze hooked it up to line, called company and up and running in about 20 minutes. Fast transfer speeds and two months later zero issues

    I would recommend this to a friend