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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,309 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walks great, app isn't great but it's not necessary for the product to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good router! The 5Ghz is especilly fast. I have a 50 Mbps internet plan and my speed often gets to 60 Mbps!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functions well after setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the modem-router so far especially since it will be saving $13 on my cable bill. The setup process could be a bit more user friendly but I haven't had to setup a router in several years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little more expensive than we wanted to go, but definitely glad we did! Has the dual band which is awesome if you have a gamer in the house, as you can dedicate one band to them and the other to yourself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/Router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2 in 1 combo is AWESOME! I highly recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this with a new Cable install with Comcast/Xfinity. It’s limited, but working just fine. The client is using 3 computers and a printer through it. Compatible with Comcast as of Nov 2019.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    get it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it great modem. it pays for itself if you rent modems from a internet provider. does what it says on its advertisement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem for Comcast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for comcast, works excellent as primary modem. I have the 200mb/s package from Comcast, hardwired to the modem I get d/l speeds of 220mb/s from this modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately improved our wifi quality. Signal is strong but not great, can be spotty in certain parts of our apartment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The basics are fine, but the signal strength (range) is not as I had hoped. I had to buy an extender to cover the room directly above it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my Modem and have been happy since with this combo! Good price and reliable company. My last one lasted over four years and was running good for the speed I was getting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was looking for. Good price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does this work great, but it saved having to "rent" my wifi company's version for a monthly fee. It will pay for itself in savings before the first year is up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with Xfinity Wi-Fi - I don't understand why people pay the $14 / month fee for Xfinity router when this does the same thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth a look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do and at a reasonable price.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Does not work with Optimum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was stated by Best Buy employee as a modem that works with Optimum , but after trying it, it clearly does not. It would help customers tremendously if Best buy would have a list of modems that works and does not work ( based on the location it is located - Ex - in Connecticut/ NY - Optimum is usually the internet provider, since it doesn't work - maybe Best buy employees can provide this customer service before people even buy this).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Connection was easy and I have no complaints .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lighting striked and broken some electric items, I had different Arris with 2 Ethernet outlets and this one have only 1 outlet, but we did managed well. We are pretty happy with this!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem, decent router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as modem, but the router is just OK. I added a mesh router to this which I highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works like it supposed to

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing flashy or fancy, expected a little more range though. It’s by the front door yet ten feet from the front door signal is lost. Still gets signal throughout my tiny place though.

    No, I would not recommend this to a friend