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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,309 reviews
  • Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Good arrange. I use this a nerly 1000 sq foot apartment in an old house. I had to place in middle kitchen to get full coverage but they seem to do the trick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Not excellent though. It’s not fast and cuts out at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 500Mbps internet so this works perfect. Haven't noticed any issues streaming 4k via wifi. No sure on signal distance as I leave in a duplex.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SURFboard!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace stand-alone router for Xfinity. Happy with it thus far it works great. 5G is very fast though with less range than non-5G.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem with router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working and really good for setting up your internet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Was a little difficult to set up, but worth the effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem from day first to still working out class without any problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+…………………………………………………..…………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Very great. Did I mention that I could have said great again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always have a great customer service and with regards to this product I’m very satisfied. Since I bought it I never had any problems. Will buy more stuffs from them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Internet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up but our internet wasnt on so it didnt work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very fast wi-fi router, and you can't beat the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I bought this device. It has been pretty useful and gets the job done. I have never had any problems with the internet access since I bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Router is pretty good and premium , i recommended 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, no great like the nighthawk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates as advertised. We believe the area it's used in is congested- My nighthawk was a good alternative.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced Comcast Xfinity rental

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Comcast Xfinity rental. It took a while to get it up and going, but it has been working fine since.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would work for a large WiFi setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, but too much for my parents small WiFi setup. Had to return it, hope someone else can use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as good as the providers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to lower the wifi bill so wouldn't have to continue renting. It works just the same and we still get great signal all throughout the house. Definitely reccomend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for Cox internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as a modem/router for Cox internet. Gets fair connection around the apartment on 5 GHz. Ethernet connection randomly went out once but worked again after restarting the router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long time fan of arris products because they never disappoint. This one worked great for me Arizona.

    I would recommend this to a friend