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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,309 reviews
  • Rated 4 out of 5 stars

    It worked good for what we needed it for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless on this router works throughout our house. It handles 1 computer and two smart phones just fine. Our older computer doesn't run at it's fastest speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to activate alongside the Arris app and now my WiFi bill is cheaper due to owning my own modem. Connection is great. Have owned it for 3 months. Works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cable model and W-FI router in one

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's convenient to have a cable modem and a WI-FI router in one. This may not work for gamers, but, it should be fine for the average consumer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not very fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard AC1600 Dual-Band Router is an okay product; not very fast.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok. Good for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best but works well with cable. If tour looking to get something that works well with hard wire gaming then this is better then any netgear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it better for its modem capabilities. The router interface is basic. I use it with my eero 6 pro mesh routers and it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Dual-Band Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This items is great! I purchased this item to avoid having to pay lease fee with internet provider and it's awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best product at this price point.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS router/modem works great. I wish the setup software was easier to deal with but fortunately you don't have to deal with it that often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a router and modem combo. No issues so far after a couple of weeks. Just make sure when you are setting up the wireless you complete all the steps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save on paying a modem rental fee!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this instead of renting. Best decision ever. Connects and works great. Wifi set up currently for 300mbps on our plan. Works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up took little time, it's working good now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very easy to set up, replace old router/modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked ease of replacing old one. Works better than old one, but has stopped wifi a few times, not sure why. Restarting fixed problem so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customization of this device is great, and cannot be neat for the price. Switched to this from a Netgear of comparable capabilities, and could not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m telling you this right here is the best router this side of the Mississippi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item. Work well for my internet connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had No problems with this item, we had a technician come out and make the connections for Internet. Just as the ad says it is compatible for Comcast services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the router for over a year now and love the connection I have, it never fails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with COX!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get rid of rental fees, I purchased this device from best buy and problem solve. Strong wifi signal, I’m very satisfied with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and works well with Comcast. I’m so happy I could avoid the monthly fee and purchase a good quality router, pay for it and be done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kelly W

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. Needed a router for my new internet service and daughter and son-in-law’s recommended this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It just works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless connectivity is almost just as fast as the ethernet connection. This is a good router and I am pleased that I purchased it.

    I would recommend this to a friend