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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,309 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router! I was assisted by a cox representative at my local Best Buy and it works perfect with my plan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device for gaming and basic internet usages for home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we got this device, our tv’s work better streaming our shows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and works perfectly. Saved me money buying instead of using cables and being charged every month for it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working fine, met my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an out-dated Wi-Fi cable modem with assist from a high tech friend. Thank you to your customer service person who recommended this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router does just fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works fine. Had a little trouble setting up but Arris customer support took care of my question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with COX.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with COX. Love that I can have a router and wifi in one device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router/modem combo.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got rid if cable and bought all my own equipment. This router/modem does the job. Better equipment than I had from cable co.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with the product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been impressed with the quality of the modem. It gives us exactly what we needed and it saves us money by not leasing the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for apartments or small places to live

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this is by the best things to get for anyone who's getting an apartment or any other small condos for anyone who wants to live there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dual band simultaneously both bands fast doesn’t drop signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after one year of use. still working good. no issues with drop signal. decent range of wifi

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Not compatible with Xfinity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with Xfinity/ Comcast although it states it is. It doesn't work with Xfinity - don't waste your time

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Check windows security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Comcast. Be sure your computer security not blocking setting it up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this modem It will save lots of money example I was paying 15 per month on xfinity with this modem I will save 15 times 12 great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased after my recent internet providers said it wouldn't work. Great product will recommend to others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far ok ... seemingly better than netgear ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm not savvy when it comes to tech ... i was told that the arris was good and had longer span than netgear ... am hoping it is and does

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with this product. It has been nice to find something like this. It is a dual router/modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast. But had some trouble setting up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent an hour with tech support. He said he had never seen this problem. I could not name my network. It works great with the default name.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cheaper in the long run than Comcast equipment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I haven't had a problem with the connection. A couple of pauses here and there but I'm happy with it.

    I would recommend this to a friend