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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,309 reviews
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, only issue I have is that still working to figure if internet issues are the router or server

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best to bypass the rent fee from providers!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good with Xfinity! downstream +9 upstream 32 , for those who know :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always rented my modem from the cable company. Now with this one I am getting good service without renters fees.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Good - once hooked up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stated to be compatible with Xfinity, but took several calls to their service department to connect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I wouldn't have to rent one from Cox. One the problems with the Cox connection were fixed, it worked just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I was not able to get internet with another modem once I bought this I have no problem with internet connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get rid of monthly fee

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not Xfinity / comcast monthly fees when you can by the box from best buy. they help you get the write on for your needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still up and running for me. This is my replacement for home internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Weak signal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it has a better range. My signal is weak inside my bedroom but strong in my living room.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for the past two years. Recently had trouble connecting to internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Downstream only

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is everything I expected. I’m a Xfinity technician and I find myself installing this particular modem a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing the job admirably, no issues with start up or operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent Router worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5 MHz Wifi network is super on this one and the speed is amazing. Plan to enjoy it for some time. 2.4 is ok but the other one is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great deal. Bestbuy if definitely my go to store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product But doesn't hold up to the bandwidth specified. Needs a power reset every now and then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad I bought my own router!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally remembered to purchase my own router and send the cable company’s back. So glad I did! No more rental fees!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See above, great service! We returned a product, and purchased one. Were not allowed inside, ut servicemwas very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XFinity Loses Out on this One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t complain. I turned in the Xfinity one and am saving money because I don’t have to rent a router anymore. The change was perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, would recommend to others. Does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. A bit weaker than our last router. The signal to the first floor from the second floor is not as strong.

    I would recommend this to a friend