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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,309 reviews
  • Rated 5 out of 5 stars

    Finally one that works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two of another brand which is also stocked at Best Buy and neither one worked. I am very happy with the Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get rid of your rented router !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tired of paying a rental fee for a router that was giving me fits . This thing has almost doubled my speed capability than the rental router from the cable company and I do not have to pay a rental fee !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dual band router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dual band router, works very well especially if you don’t want to pay for a rental monthly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit because of recommendation of sales associate. She was right on with her assessment of my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good router. Does what it is supposed to do but range may not be as good as others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine...no noticeable difference from other similar combination modem/routers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value and works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Comcast provide modem/router with this one — works just as well and a less expensive alternative.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great motum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to hook up the motiums is working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The only reason I returned it is because I found a cheaper price elsewhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris best router. I will recommend to all my friends . Best quality and good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything seems fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works with it fine. Cable people set it up. They didn't say nothing so all is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Strong connection. So glad I made the purchase, saved me monthly cable fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aleks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup with Comcast, good price for range of cable modems, working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can always trust arris to come through with enough for the wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worka great. My h li use needed a amplifier to provide enough signal for TV and internet but fast a d easy to install

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can watch tv again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be working fine thus far but so did the last one until it quit on me out of the blue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better Than Monthly Rental

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this instead of renting from Xfinity. Easy setup and great coverage. Good enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from gentleman when making a purchase very knowledgeable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet connection works smooth and does not disconnect like it did with my previously Comcast product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good, connectivity is also good.sonfar no issues observed

    I would recommend this to a friend