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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,309 reviews
  • Rated 5 out of 5 stars

    fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good wifi fast for the price it is pretty good so you should buy it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    both

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the bb associate new what I needed and was helpful and informative. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked excellent with xfinity. Picking up all the games and show we want to see

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good as what you would rent from concast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the one rented from concast because they raised the rental price. I had no problem hooking this up other than concast complaining that I was no longer going to pay the rent on their unit. It runs my internet even faster now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall, B+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job! Can lose connection sometimes, but has 5G which is good. Two connections can be useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 person condo, we game & search the web. No issues. Just gotta know how to setup you’re cherry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem Owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of renting from the cable company. More ease of mind having my own modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for home internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade my internet speed, I didn’t know this also has a router built in. Very neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS ROUTER IS BETTER THEN ANY ROUTER THAT THE CABLE COMPANIES USE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have purchased this sooner, I have no complaints. It works fine and Xfinity/Comcast compatible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok work good work work good so far I guess we see after two years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. I highly recommend for anyone on a budget!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far we love our new router

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased this router. Saved my time and enjoying my movies and doing my works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem with a router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and a good price!! It was easy to get it working!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use Lowest price Salesperson was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy. Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a few months. I love it.I never have problems with it. I’d buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to rate this without true side by side comparison. But it does what it does. I'd buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for everything you want this unit to do. A relatively cost-effective option for what you need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using a old Motorola surfboard until I bought this. It fixed all my drops in service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard AC1600

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! I have better download speed with using this modem.

    I would recommend this to a friend