Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,309 reviews
  • Rated 4 out of 5 stars

    Alright

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was alright. Felt pretty poorly made but it did the job for what it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great in small apartments!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual bad is a lifesaver. Good, simple and reliable. But has great advanced features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice router for new apartment renters

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router is for my son's first apartment. He said it works great for streaming movies, gaming, internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. It also saves me a monthly charge on my cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Forget those rental fees!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to get rid if my comcast rental fees and so far so good. It actually seems to work better that the comcast box. Good product for the price. Also loved the coaxial connection feature, many other devices like this didnt have one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device. Cheap and effective. I love it. I recommend it to all costumers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem router combo

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a router modem combo, but wifi reach is ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compatible with Xinfinity!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly compatible with new Xinfinity installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time, courteous, and knowledgable. Fixed the problem the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router provides some awesome MBps and it’s compatible with my internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This router/modem works flawlessly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I would not have to pay monthly rent on a router/modem from Xfinity. It works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pleased getting my electronics, staff always friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not sure if there is better out there but it works

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    coverage is good, but seems to drop out a little at times. not sure if there is better out there for the $

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine for my needs.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After explaining my needs to sales rep he suggested this product. I am very pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joel

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is fantastic Beautiful I Kend recomendé with more people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't spend the $300 at xfinity to get your modem. This modem here works perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very reliable. The only negative would be the app is not user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more monthly rental fee from service provider! Works great for what my home needs

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Device does not connect to Xfinity

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem would not connect with Xfinity internet. I downloaded the apps and followed all instructions. I worked with Xfinity for over an hour and they were unable to connect to the device at all. The customer support line did not get me anywhere. I called twice during regular business hours and when a representative answered the line was completely quiet the first time. The second and third time the call was immediately dropped.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. I had brought a previous brand and it did not work nearly as well.

    I would recommend this to a friend