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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,309 reviews
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Have been using it over a year and have had no problems with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked very well for me without any problems. I would recommend it to a friend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not bad. it's not as fast as I would like it to be nor the range I wanted but it will do

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem if you how to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised but a bit difficult to set up. Website not very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great with xfinity and Comcast internet. So far I haven’t had any problem with connection

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    For 1Gig speed this modem it not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For non 1Gig speed this was good. For higher speeds you need DOCSIS 3.1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arris wi fi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best i ever buy have for 1.5 year works great no problems ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for a wonderful product, best product purchase (from Best Buy)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris AC 1600 Dual Band Modern

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to use. Was recommended by my internet service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cutting the cord one piece at a time

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great way to save money buy not renting one every month from the cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to save money on my internet bill and this work good for the price i paid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the combo of Modem and Router unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well for the purpose I bought it for. Covers the entire house with WiFi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been very happy. I’ve used it for a year now without a single outage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I bought this as my personal instead of renting a box from internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got exactly what I needed. Great choice. It was also a friend's recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great was just a pain to install even with customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Modem Router works great and we save $14 per month by replacing Comcast's router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great alternative to monthly payments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great alternative to monthly payments, would use this over the offered comcast router everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pricey but I needed one but besides that it seemed to wrk very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any connectivity issues since I started using it.

    I would recommend this to a friend