Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,309 reviews
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product despite Xfinity trying not to assist me with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS Router works just fine!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this router for a month and have had no issues with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router Modem Combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far but may have to upgrade. I need faster service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great For Gaming No troubles Easy setup Great Product !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Modem-Router Combo is great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard Dual Band Modem-Router Combo is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John boy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice buy will go to best buy again That’s all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    would buy again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and decent pricing. We're using it to stream .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Increase download speed and WIFI is fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working like it is supposed too

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little difficult to get in and change passcode, but got it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and fast

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats paying the cable company for their substandard modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed one right away, old one died

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile to sink things with other electrical stuff but got it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay prduct, I guess. Customer support, meh!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say anything good or bad about this product. It didn't serve what I purchases it for so I didn't get any use from it. The customer support was not helpful in my opinion. I decided that its is highly unlikely that I would buy another of their products.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get a better bandwidth

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended from Comcast business but this still required buying an extender. I thought the short service was due to Comcast but they claim it is the router. Neither have worked that well. Best Buy shipping wasn't accurate either so it came days late.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected with Spectrum and it worked great in my apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was easy, the pickup was easy, the product works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have trouble connecting to the internet call the 800#

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality product , and great safe curbside service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and was very easy to set up with cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Cable installer comment positively on quality of equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New router for school can’t wait to use ot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t wait to use my new router I brought it for school

    I would recommend this to a friend