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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,309 reviews
  • Rated 5 out of 5 stars

    No issues yet

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and saves us the monthly spectrum rental fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughters first apartment and it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes lose connection in furthest bedroom from modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gREAT MODEM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem if you need great wi-fi service. Great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, really recommend it works perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used this as a router/modem for xfinity Internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might need to use a booster to get WiFi throughout home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is portable, efficient and works perfect for the intended purpose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems works great. Had Comcast assist me with the hook up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it’s working great with my Cox service. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my friends computer. I purchased this brand before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem for work and this one works great for my needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh, could be a whole lot better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started off great but after about three months it started lagging and simultaneously disconnects from the internet repeatedly, it’s quite annoying.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a bit of a chore to set up, but works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product. Easy to set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and service. Very satisfied with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to do.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no more paying router rent to an internet carrier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cox does NOT support this model. I took it back.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product appeared to be just what I needed, however this model is NOT supported by COX therefor I returned it. Too bad the store help (?) was not helpful or efficient when I inquired about this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ARRIS products. Always function well with no troubles!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did exactly what I needed it to do!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well - exactly what I needed for my apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is perfect for my internet service!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to set up, and the technician said it’s what I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purpose served, works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dual band router with modem to replace my Comcast rented modem. It’s portable and won’t occupy much space, works perfect. Range is good for two bedroom house/apartment.

    I would recommend this to a friend