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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 9,207 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install and direction were clear.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally bought my own modem and now saving some money

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive but works a lot faster then my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no complaints. increased download speed by about 15mbps

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    working great and it is fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doing good and it is very fast on upload and download

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great product. It has worked fine for me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 3 out of 5 stars

    This modem no longer compatible with Cox Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem - Silver is no longer compatible with Cox Internet middle speed connection. I had to buy a new modem/router with Netgear. I think Cox is interfering with internet connections, so they can offer to come to your home to help you for a fee. They either rent you a new modem or make you buy a new one. This ARRIS SURFboard SB6141 DOCSIS 3.0 high-speed cable modem delivers 8-channel downstream data speeds up to 343.1 Mbps for fast Internet connection. The internal filter helps minimize interference for enhanced performance. It's too bad Cox internet made it impossible to use this any longer. I bought this June 2013 and already October 2017, I was forced to get a new one. I HATE COX INTERNET!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Had to upgrade my modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have had no issues and seems to run smoother.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great Speed and Pays For Itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with all items necessary to install and use. Quick setup with detailed instructions. Plenty of bandwidth for a family of any size. Great value, especially when you add up those monthly rental fees from the cable giants.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in to best buy store to purchase a product suggested by Comcast, and the best buy employee convinced me to buy this great product and I love it. I am glade that I did not purchase the product suggested buy Comcast. I would like to take this opportunity to thank the best buy employee who convinced me to take this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Basic Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues after buying and using with TWC.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    No worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I didn't want to worry about coming up short . I am not disappointed. Running 4K tv, wifi computer , phones, games. No problems. Did not cost much more than a lords powerful unit

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    gud is working gud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works real good. So good, in fact, you should try it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great along with my apple express router!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been blazing fast with no troubles so far. Definitely great value compared to the price of other cable modems. I wish it came in black when I purchased it, but mine is not in visible sight anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, plug it in and I got my internet back

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Give it a second try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a replacement for my cable rented modem. Spent 3 hours on the phone with the cable company trying to get the modem verified and activated but no luck. Exchanged it for another one and it worked fine. Sucked that I got a lemon on the first try. Other than that seems to work OK.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem. Worth the money I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It's a cable modem not a rocketship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with Cox and TWC, does what it's suppose to.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Great Great Great Great Great Great Great Great

    I would recommend this to a friend
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