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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 9,207 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase this modem when a lightening bolt took out our older model. This one works good and does the job. Definitely handles higher internet speeds than the old model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works with my Apple time capsle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my Apple router and Mac desktop. Happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the home network. The modem works well and setup is easy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was actually an upgrade for me from their 4-channel model, as my new service was limited by the old modem. I now get twice the speed and have had no issues as of yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it says it does. Most of the time i'm getting faster speeds than what I'm supposed to. Works well with comcast. Easy Setup.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product great price !!!!!!!!!!! Best buy always has what im looking for !!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I don't have any issue with the device. It's working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this router save me money every month because I don't have to pay OPTIMUM fees for equipment lease ($4.99) easy installation and full compatible with phone company

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem. Decided to spend the extra 30-40 bucks from the cheaper modems and I do not regret it at all. The internet in my apartment is very quick. Amazon Prime HD movies on the TV stream fluidly and almost never pause mid-stream to catch up on loading (I've had the router for almost 3 months and I think that has happened once). If you are paying to rent a modem from your internet provider, this modem will pay for itself in a year or so. So

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to hook up to incoming cable line and to program to our internet service and wifi router. Great speeds also. I did a download test today and it read 87 mps.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Easy to install and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old Motorola modem lasted for almost 10yrs before I wanted to replace it. It still worked fine but I was paying for internet speeds it could not process. This thing royally kicks butt.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told this was the only modem they carried that was compatible with my local cable company. It was not very expensive and didn't seem to have the bells and whistles of the higher price ones but so far it has been working great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good one so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this recently, so far pretty good and yet to see its consistency.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent Internet Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was easy to install. Had to call Comcast for activation. They recognized it with no problem. Download speed increased by 50% over the old modem. No longer renting Comcast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Decent Cable Modem for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was just what I was looking for. It was working fine with my 50 mbps cable connection and so far no issues. It is very easy to setup. If there are other options to use other than cable connection, it would have been an excellent product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're like me and kept paying Comcast for a leased router/modem, than stop paying them now. This was able to provide the max MBPS as advertised by Comcast, while their router combo could not. Its a bit expensive but what other options do you have? This will pay for itself in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little difficult to set up to start with. It seemed like everyone from best buy, manufacturer, to the winterless provider all wanted to help, only if I would give them some extra money. Finally was able to figure it out.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Lights

    Rated 4 out of 5 stars

    Good modem for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for me. I have never lost a connection since installed it. Like the design of the box but hate the bright blue lights that light up the room when the lights are turned off. Very easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well. No trouble installing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this item. I i was very easy to install.. Works very well

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Blazingly Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this when upgrading from DSL to cable internet. The speeds are incredible. I never have a problem. When the cable guy came to do the installation, it was simple. Highly recommended!

    I would recommend this to a friend
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