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Customer Ratings & Reviews

Your price for this item is $76.99
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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,409 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent modem for gaming. I play on pc & works really great easy to setup

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great value Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bumped my speed and Efficiency 10X. Easy set up and connectivity

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have test the product and I am very happy with it, is fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved into my new house and purchased this on the recommended internet provider list. I have the same speed at work and my house is MUCH faster with this modem. Trying to talk my work into purchasing as well for the ability to handle the internet speed, i don't think our modem at work can handle the speeds we are getting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good modem, router combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and connect. Excellent speed and compatible with Xfinity

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BestBuy Service Great - ARRIS, Not So Much

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking a star off for ARRIS's technical support being less than accommodating. After three works of working well, Ethernet port #4 failed for no apparent reason. Okay, stuff happens with technology. After I figured out the issue on my end, I called ARRIS technical support for a replacement and shipping label to return the defective unit. I was able to use the modem with the other three Ethernet ports working so, not a problem. Except, after going through all the steps with ARRIS technical support to verify the problem was exactly what I said it was, (I get tech support has to do that), I was told ARRIS could facilitate the return/replace, as long as I pay for shipping. What? Then ARRIS suggested I facilitate the return/replace with BestBuy...I hope the BestBuy category merchant is reading this. Anyway, I initiated a Chat with BestBuy and, as always, BestBuy provided me with great customer service. And the new modem is working great...so far.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very fast and easy setup. Covers entire house with great range.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the router with Wi-Fi that worked with my internet company. Your employees were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Strong signal - no problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter's new home. Set up was easy and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not more signal loss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great signal throughout the house. And very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MODEM UPGRADE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suddenlink modem stopped working. Went to Best Buy and at their recommendation I purchased the ARRIS modem. Great unit, setup was easy. Was up and running in no time. Signal is strong. There is no buffering of signal. Now that I own a modem, I do not have a pay the $10 monthly fee with Suddenlink. I would definitely recommend the purchase of the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Up & Downloads

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of getting the cheaper Arris so I broke down and purchased the higher priced one. I’m so glad that I did once it was connected I noticed how fast the upload and download speed’s were. I am so glad that I purchased the Arris modem. I highly recommend anyone that wants a faster speed that is a modem and a router all in one to purchase this Arris is modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent and very happy to use it it made me regret why I did not buy this before all previous modems was so bad

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was very simple and it has been working great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had quite a bit of trouble getting wifi working but that was all on Spectrum's part not this product. but after i had some technicians come in and help get it setup its been great ever since! Definitely like having the modem and router all in 1 rather than having 2 different devices. It saves some space. Fast speeds and reliable connections and also no more rental fees!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    600 mbps?... No problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem, unfortunately it could not handle the speed I upgraded too (1 gb/second) so I had to upgrade. Other than that, it's good for 600 mbps without any issues and easy to set up. Will recommend to anyone that has less than 1 gb/second internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time with internet so it is working fine. Lots of movies to chose from.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Xfinity!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t want to have to pay rental fees for a router for my internet service. I was informed by a BB employee that this router would work with my service provider. It was quick and easy to setup and has saved me lots of money. Appreciate the great customer service and the great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Don't pay Comcast rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this & save the monthly Comcast charges. Works great. Easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good for whole hoise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Easy to use. Works good for whole house. Would recommend.

    I would recommend this to a friend