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Customer reviews

Rating 4.5 out of 5 stars with 1410 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,410 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good modem good price easy to set up good quality

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Light weight and easy to connect on the first try.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my old modem-router finally died, I went to Best Buy for a replacement. A very helpful Sales Associate led me through the good-better-best comparisons, and this seemed to be the clear choice. I was also able to recycle my old router for a 15% discount off the new !

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent modem for gaming. I play on pc & works really great easy to setup

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Super ARRIS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it's job and works well. Nice to have one equipment that is both a router and modem. Saves space. It was a snap to setup connecting to Comcast internet. Only minor comment. Would like to have a model that is a different style, I.g., smaller, sleeker, stylish model that fits in its environment. It's current style is old fashion. But a very good product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent and very happy to use it it made me regret why I did not buy this before all previous modems was so bad

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the router with Wi-Fi that worked with my internet company. Your employees were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Cable/Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris router/modem was very easy to install and has worked as advertised. You just need to call your cable provider to authorize. I have a small home (1500 square feet) and it covers it very well. All in all, very pleased with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent Modem and Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router was simple to setup. The speed is excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Dual Band Cable/Internet Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this internet modem so I would own rather than rent from my ISP. So far it has been totally great and flawless. Very easy to setup, that was a breeze, one quick call to the ISP to setup my ID in the network. At this point I'm very happy with my purchase and would recommend this to anyone looking for a dual band modem for their home use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem I can download faster and the wifi its very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    This modem/ router was easy to set up and is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris modem / router has exceeded my expectations. I switched from renting to owning my equipment. I have run wifi tests all over my house and it has been great. Every aspect to buying the modem, setting it up, and running it couldn't have gone better. That is especially true since I am a senior citizen and not tech savvy.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Stop paying ISP rental fees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do research and make sure which modem/router is gonna work for your internet. Has both 2.4 and 5 wifi. Just literally was having some buffering with the Xbox on 2.4. Switched it to 5ghz and works flawlessly. The mobile app allows you to shut off devices so your signal can have less traffic. So happy I can save $11 a month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 4 out of 5 stars

    Good WiFi connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed on internet connection and good WiFi speeds

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time with internet so it is working fine. Lots of movies to chose from.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s running very fast, sooth, easy to setup, and save time

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work well so far. No lagging just yet.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great modem router combo for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem router combo so happy with how well its work my old modem router needed to be re placed . I recommend Arris SURFboard

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Good wifi improvement.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi boosted considerably. Easy instalation, McAfee included.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Upgraded with the same brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade to my more than 10 year old router/wifi. Went with the same brand as my old one (Arris-Surf), but with POWER! No my daughter can watch The Office and my sons play two different video games at the same time! Covers the whole house, even though it isn't centrally located. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Router and wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, fast and reliable. Very happy with the product.

    I would recommend this to a friend