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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,409 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    VERY GOOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was ridiculously difficult figure out how to get it working, but once up and going it has been wonderfully fast and consistent.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great little router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great provides 5G for 5G devices but also has a separate Wi-Fi connection for non 5G devices at same time it’s great and I have a lot of devices. And it works for Comcast no problem compared to paying Comcast to rent one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, was easy to install. So much better than the rented two from the cable company. I was a little concerned getting the combination, but the outstanding customer service tech put my concerned to rest and I have been very satisfied with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good replacement for Motorola Surfboard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a more powerful Modem. I don't have that many items connected, but because of the 5G, my internet seems faster. My other modem didn't take full advantage of my speed that I had through my ISP. I had to call the cable company to connect, but setup was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cure for the need for speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem over a month ago and it has been working great. Very fast even with 4 people in the house using multiple devices. A little pricier than others that may have been good enough, but it's worth it to not have to worry about slowdowns or problems with multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and is working well. Bottom light keeps flashing but that could be due to my provider, not the unit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far easy to install. If someone needs one I will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this device all no with a more expensive and newer edition device. At the end they performed exactly the same! So I returned the expensive one and kept this one. Worth the money and works with all internet providers, or at least most of them. No regrets!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the money a very solid product with good range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Installed and works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this model to replace the ARRIS - SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem that we purchased over three years ago. It was relatively easy to install, coordinate with Comcast and it works. What more can we ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So quick..buy buy leasing fees!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to set up. The cable guy said this product was one of the best out there. I haven't had any issues so I'm happy. We live in a town home and the box is hooked up downstairs but I have no issues hooking up with wifi upstairs. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was long overdue for an upgrade to my modem/router. After reading every review I could find I chose this one and I’m glad I did. It was extremely simple to swap out my old one and get this up and running through Comcast. The whole process took less than 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris is a solid choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had many Arris modems in the past that various cable companies has provided in the past. They work great and the router has many configuration options. I have a fairly large house and the wifi doesn't have any issues reaching anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Arris-Surfboard

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Easy to install and works great. This is my second which is upgraded from my first. The first worked for years. It is great to have the modem/router in one unit.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works well - easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, we are quite pleased with this system. It hooked up to the cable easily and the WiFi goes around most of house. We did have to get an extender for a room off to the side of the house, but it coves the rest. Best of all, no more cable rental fees!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older modem that was starting to act up for a friend. It was easy to install and just required a quick call to Spectrum to get it all working. Worked as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Money Saver.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with Xfinity. Goes up to 800mbps of internet speed. Add a cooling pad from Five Below and you never have to worry about replacing it for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Happy Arris Cistomer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall performance of the Arris router is excellent. As I am not a techy I contacted Arris support for installation assistance. The rep was excellent. Professional, clearly communicated and friendly. Outstanding experience.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arris 7600 is an excellent gigabit combo. I stream multiple tvs and portable devices at the same time with no problem. I have 250mps internet bandwidth and the 7600 handles it with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good speed and quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit so I won’t have to pay Comcast money rental fee. It works well and easy to set up. The WiFi signal could be stronger however but most of these Integrated cable modem and windows routers are like that. Payoff time vs rental is around 14 months.

    I would recommend this to a friend