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Customer Ratings & Reviews

Your price for this item is $76.99
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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,409 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality router. Allow me to run 2 rioters at the same time. Easy to set up and configure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install and setup in home. App works great for continued monitoring/testing and modifications.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My solution place

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The tech clearly understood my need to update our router and somewhat limited tech skills to work with. He said the Arris wold solve both problems and it did. Also Arris tech support was extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS SURF BOARD IS A GOOD MODEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE ARRIS SURF BOARD IS A GOOD MODEM AND IT'S PROFORMACE IS VERY GOOD!!! MAY GOD BLESS YOU ALL IN THE NAME OF KING JESUS!!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup and easy to activate! Had a Netgear unit that failed and performed poorly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid, overall product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get started and install. Directions are easy to follow and product works. Of course it can only be as good as the internet coming into you house. If that sucks then it doesn't matter how good of a modem you have.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    High quality modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is definitely high-quality and I have noticed a quicker increase in speed in my home. It was fairly easy to get all set up but I did get stuck but luckily my nephew was able to finish it up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Better Than Expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We turned our Suddenlink modem in and bought our own. Theirs had to be reset no less than twice a day. Once theirs was returned, we now have a $10 less per month bill. Well worth the money not to have to fiddle with it everyday! Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works well & easy to complete the install!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was recognized quickly by Comcast & once they got the Mac ID # the system was easily set up & a check was done quickly to complete the system set up! Jay at the Tacoma store was very helpful in helping me select & order the item!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem/router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my comcast modem that I had to lease monthly. It was very easy to get setup and online. It was also very easy to get all my electronics connected to it with ease. Everything is working great and streaming movies is no problem

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    ARRIS SURFboard Router/Modem Gateway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SURFboard works very well with Cox Cable and is both our modem and router in one device. It was recommended by the Best Buy Internet “guru” and it works excellently and easily with our computers, iPads, and iPhones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Modem for Xfinity WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying so many modems, and returning them all, I finally found a modem that works perfectly. Easy set up. Regular ongoing connection without interruption in service. Easy set up and activation with Xfinity Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Good modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good router and cable modem. It works as it should and I have not had any problems with it. Just let the cable company know what you have so it can be activated and after that it is plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Very easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just plugged it in, gave the ID and serial number to my cable company, and I was up and running. The WiFi range is good if not beyond two rooms away. Also, it doesn't freeze up so I don't have to keep restarting it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great with Xfinity connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good works perfect with Xfinity connection and speed is also great

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on recommendation of salesman, performs as advertised great wifi coverage throughout the house, little tricky getting it to connect with xfinity but finally got it to work, highly satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Nice Equipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cox refused to activate this box. Cox tells me we can’t have more than one internet box. So i can only use their stuff… Since when companies tell us how many purchased equipment we can have …

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup works great at the house, would give it 5 stars if it had a second ethernet portal in the back to directly connect the play station (according to the boyfriend it makes a difference)

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job. Works as intended. Im glad i chose this one over others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris SBG7600AC2 - Not compatible with Spectrum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris SBG7600AC2 - bought this online on Tuesday 4/7/20, Best Buy description says that it is compatible with Spectrum cable internet. When I went to Spectrum's self activation web site they wouldn't let me set it up - gave me a message that said: "New modem is not on the approved list. The modem you are attempting to activate is not an approved modem." That was really annoying since Best Buy's item description said it was compatible with Spectrum. On the plus side, I was able to return to my local Best Buy store today ("curb side return" due to Wuhan Virus). After returning, I found Spectrum's approved listing of modems and this one is listed under the category of "Minimally Qualified" - guess it is no longer minimally qualified! This is in Charlotte, NC.

    I would recommend this to a friend