Customer Ratings & Reviews

It is a good router and cable modem. It works as it should and I have not had any problems with it. Just let the cable company know what you have so it can be activated and after that it is plug and play.

Bought on recommendation of salesman, performs as advertised great wifi coverage throughout the house, little tricky getting it to connect with xfinity but finally got it to work, highly satisfied

After trying so many modems, and returning them all, I finally found a modem that works perfectly. Easy set up. Regular ongoing connection without interruption in service. Easy set up and activation with Xfinity Wi-Fi.

I just plugged it in, gave the ID and serial number to my cable company, and I was up and running. The WiFi range is good if not beyond two rooms away. Also, it doesn't freeze up so I don't have to keep restarting it.

Easy setup works great at the house, would give it 5 stars if it had a second ethernet portal in the back to directly connect the play station (according to the boyfriend it makes a difference)

Had trouble with my internet, went out and bought this new arris device and works great

Works well with Spectrum as promised. I had the wrong MAC address when I set it up and called ARRIS support. They quickly and politely caught my error and got me connected to my ISP, Spectrum.

The modem and router work great. I had problems with an old modem/router combo, such as constantly losing Wi-Fi signal, but the Arris Surfboard fixed these issues. The Wi-Fi constantly stays on and I can't recall ever having to reset the router for poor performance. Unfortunately, as well as the hardware works, the corresponding app--called the Arris Surfboard Manager--is a disaster. I was able to use it once before it failed to recognize my login credentials and there's no way to reset your username and password. Calling customer service provided no help for this issue. So if you don't mind never being able to use the app, you should have little problems with this equipment.

i love this modem/router. It works well easy interface and setup for less knowledgeable individuals. The downloadable app offers the perfect interface for someone who doesnt want to mess with advanced configuration.

Arris SBG7600AC2 - bought this online on Tuesday 4/7/20, Best Buy description says that it is compatible with Spectrum cable internet. When I went to Spectrum's self activation web site they wouldn't let me set it up - gave me a message that said: "New modem is not on the approved list. The modem you are attempting to activate is not an approved modem." That was really annoying since Best Buy's item description said it was compatible with Spectrum. On the plus side, I was able to return to my local Best Buy store today ("curb side return" due to Wuhan Virus). After returning, I found Spectrum's approved listing of modems and this one is listed under the category of "Minimally Qualified" - guess it is no longer minimally qualified! This is in Charlotte, NC.

Updated my router from a Zoom that was just not able to handle the speed I was paying for, let alone cover the entire home. This does exactly that. Could not be happier. This was a great value and now we have no dead zones.

I was in need of a modem/router and this was recommended by my new service provider. Easy to connect and install it has been working without issue. Highly recommend

It was everything and more than we expected. A great purchase

This modem was what I needed...I was leasing from the cable company I get my internet thru and it was constantly buffering...since upgrading to this modem my working on the computer is back to being something I enjoy.

Good equipment. Strong signal, good deal. I ffool recommend it.

This was a great buy. No more renting from Comcast after Less then one year it paid for itself. Easy to install.. gave 2 gaming computers and dozens of eye pads tv phone that uses the WiFi and never have any issues.

Purchased this to replace Comcast rental after paying it off at least 3 times.. needless to say that this works better then the rental, better range on everything. Be smart save your money buy this.

This was an upgrade to the previous ARRIS model I had. I discovered my previous model was not compatible with the internet speed/capacity I had. This modem was Very easy to connect to my existing internet service. Very easy to establish and manage Parental Controls. Synced quickly to printer via WPS and manually to my other printer, along with all my other devices. Streamlines all my devices with little/no lag. Streaming movies while multiple devices are being used is Great! No more buffering! Above all, I Love ARRIS 2 year Mfg Warranty!!!! These devices are Great and Worth the extra for 4 yr GSP to cover it after the Mfg Warranty is over! I expect to have my device a long time!

Great router modem, had problems with it disconnecting ( intermittently disconnecting) , but ended up being an cable problem with old cabling rotting out , everything connects at fast speeds now ! Expensive though!

This was a great investment. It offers 2 fully customizable broad band. You can connect different devices to each to balance out signal strength of your service. Only works for Xfinity/Comcast services.