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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,409 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with my internet, went out and bought this new arris device and works great

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Speed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has changed our internet speed completely! We used to rent our modem from xfinity but didn't want to continue paying. when we connected this modem you could tell the difference in speed right away.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect replacement for Xfinity gateway

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about dropping xfinity's gateway but was sick of the 13 per month rental. This Arris Surfboard is the perfect replacement. No change to speed or quality. Highly recommend! Wish I had replaced sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Cox approved modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the approved modems for Cox in Las Vegas - so I had to real say as to what to buy. It works like a modem should - has not crashed yet. So it is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I'm pleased with the new modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pleased with the new modem I purchased. It was relatively easy to hook-up and seems to be functioning well. I took back the old one that same day and assume I will see some savings on my bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very long range and no connection issues. Works well!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Always had Netgear till the Best Buy recorded this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well since my first router I was always under the impression that Netgear was the best till I was talking to a beat buy Associate and recommended this Arris hands down best decision ever thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem for the price. Looked for awhile for a new one and kept seeing this pop up. Had it for two years now and it’s great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a long time to setup the box. It is working super fast, till day no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good equipment. Strong signal, good deal. I ffool recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    WiFi router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything and more than we expected. A great purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still getting breaks in streaming!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought a new cable modem would help the freezing of streaming on the bedroom tv. Still the same! Cable co. Says it’s not the problem on our end. Ggrr!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Fast when it worked

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well in my two story home. I have had issues with my internet though, so I can't really blame the product. I've been having to unplug and plug the system back in to work.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arriss Surfboard great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this on sale at Best Buy and wanted to stop renting one from my cable company. This one is so much faster than the one I was renting. Great value and great product,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality from Arris. Works very well and easy to set up. This unit will last a long time. Best Buy has the best selection and prices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not good for 1000 speed need 3.1 software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for speed up 300 need 3.1 for speed over 300 said Comcast tech Not good for 1000 speed need 3.1 software get speed for $89 for life with Comcast and get free tv box Free Pluto Tv and XUMO other app like Netflix and Hbo and other cable app and I paying $89 and $20 for sling or att now $50 or free tv with Pluto tv and XUMO and you get free movie to watch Comcast free Flex box free and a second box $5.00 can unlimited box for $5.00 first it free See Pluto and XUMO has MTV Hallmark Fox News abc and you local free Stars and comedy food network and diy and sport channel NFL and yes channel see https://www.xfinity.com///cdn.comcast.com/-/media/Images/FEDCM-BAU/Flex-P2/Hero/Hero-Flex-Logo.svg

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this one because the Netgear modem absolutely bombed on me. It was easy to use and set up very pleased that it connected to Xfinity with ease. I have full bandwidth out of the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new 4K TV, and I really wanted a better modem router to make my TV play the best picture possible with high-quality 4K! This unit answered the call, very fast with no glitches!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem ever

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I have this for 2 years. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wanted to stop renting . new nothing about modems. once again, best buy sales associate provided great info & helped us pick the right modem for our use. great product at a great price !

    I would recommend this to a friend