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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,409 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super simple to set up and I haven’t had any issues with my internet since switching to this router. Movies and games are no longer freezing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Surfboard modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy with my Arris surfboard modem, the install was very easy. Im very happy with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem and so much more

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast for my ISP and this modem is hands down way better that the "Gateway" they provide. The interface is easy to understand and there are many control and feature that you would normally only see on a very high-end Cisco or business class modem. One feature it has that I did not even know I needed but cannot live without, its the USB port for connecting an external drive and uses it like a NAS (Network Attached Storage). No need to file share from one PC to another. Now external drive is our home file server. It also works well for storing media for your media server.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Very pleased with this router/modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and feels like quality gear. Easy to install. Upgrade from an AC1900 and no more dead spots in our plaster-walled house. Better streaming while using other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris Wifi Router Combo

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended in the house. No issues to date

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item, transmits signal well,

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far, no problems like our other one. Had to replace it, company sent new one, first one simply didn’t work . No dropped signals

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super secure but easy to set up. Extremely fast, much faster than Xfinity can keep up with and services multiple devices at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Better than competitors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dual channels plus the easy setup though it looks good but I prefer the flat ones

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Easy setup. Haven't had any connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid and consistent modem/router!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my Mom to replace the modem/router she was renting from Xfinity. She uses it daily for work and has been very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works just fine with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a router! No problems to date. Set up was easy and seamless with my internet provider (Xfinity). I bought it to avoid the monthly router fees. Mission accomplished.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome All-in-1!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to go with an all in one router/modem, but the guy at the store talked me into it and even a higher price one than what I was looking for. It has worked wonderfully!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It works ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it does the job. It was simple to set up and upload

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No more renting a modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaces the one I used to rent from cable company. It was easy to set up and provides for all our internet needs. Dual band allows both wifi and cord connections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well/cord cutter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to cut the cable without an ISP. But that doesn't mean you have to keep renting their equipment. This router/cable modem works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    What an upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not incredibly tech savy, but I purchased this cable modem/router after a recommendation from one of my tech savy friends. It's been great! No issues to report whatsoever. Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best ones I’ve bought. The connection is solid even with our outdated plaster walls the WiFi is fast. Gaming is even better with more channels. It seems the lag is less.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old one went out and this one works great. Gets wifi in all areas now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    no more cable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this modem/router so we can get away from cable and stream online easy install less than 15 minutes sleek design and compact works great

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Blazing fast

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older Netgear router and separate Arris modem. Speeds and coverage are way better. We’ve been using for over 6 months and no issues at all.

    I would recommend this to a friend