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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,409 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works as advertised, was even much easier having the Xfinity folks show the speed and reliability of the modem. Recommend this for apartments and small homes

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is fast a responsive, I would recommend to gamers who run 800 plus mbps

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a computer geek, so I relish equipment that is easy to set up and provides quality performance. I'm very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does everything that was expected.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to set up. It works very well and gives much better WIFI signals throughout the house than my previous modem. The dual band feature I have found to be useful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Better than Comcasts box aand monthly rental charges over the last ten years. Should have done the new router a long time ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my xfinity gateway. Got tired of the rental fee. All the specs i saw suggested this would match the speeds i was already used to from my current modem/router combo. It is in the basement next to the tv. Works well there. Sometimes its slow for devices that are used upstairs and the ring doorbell. I've had to reset it twice in 2 months. But all things considered. It does what i expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Goodbye, Xfinity rental.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this purchase after researching modem/routers to replace my Xfinity-issued setup. It works like a charm, supporting my 4K TV, console gaming, you name it. Easy to setup too.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    My experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been preforming great as a cable router and wifi modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris modem router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem router combination. No problem setting up. Once my internet service provider was notified to register the modem. The setup was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used a different brand but so far I like this Arris better. It’s super fast and connection has been very reliable so far. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was not too difficult, and once everything was up and running my download speeds were so much faster. I haven't had any issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not the best or worst. If you have multiple devices it worth it to get a separate router and modem. It’s a lot faster when they’re separate

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for all in one router and modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for an all in one modem and wireless router. The speed is good with multiple devices working at the same time. No lag time or break in wireless service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bye bye rental fees!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed to bring down our Xfinity bill. Took a little effort to get set up through Xfinity but we got it done in the end. Not sure if me trying to set it up on my account by myself I messed something up or if when I called they did something on their end that messed us up.. but either way after a few kind reps over the phone we got it done and running great! Only bad thing is using your own modem you can't use Xfinity xFi app which I got used to with the rental... If Arris makes an App that would be similar it would be perfect but it pays for itself once you stop paying rental fees so I can't complain.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    so easy this Tec dummy can do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this to be a plug and play as they say. Replaced a dead monitor with this larger one with all the new features. I found it to be every thing I expected Wally

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speedy Internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet is so much faster now than it was with the modem my internet company supplied. Wish I would have bought one sooner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cable wifi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have prepared to buy another Motorola wifi cable modem because my 7 year old Motorola SBG 6580 had a weak wifi, when it suddenly died , I went to Bestbuy looking to buy another one but I did not see the Motorola which I want, I have picked this one, It came out very good, It has very good Wifi which I can use Facetime and Viber without any interruption, and it was easy to setup because my son could connect it without calling Comcast technical Support.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is working great for us! Easy to set up and worked right away! Just called cable company to get it finished setting up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and easily setup. Nice to be saving money from ISP provider and not renting anymore. Money in the back after few months of paying for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good price for the features.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. Drastic speed increase immediately even though our old modem had the same specs. WiFi is stable and works in the whole home.

    I would recommend this to a friend