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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1410 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,410 reviews
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Good starting for new users.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great to have, and cutting my pay for renting was better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall good router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new router, and this one seems to be doing the job. Only thing is that I have it setup in a room and it seems to be a bit far in range. But I think I need to contact Comcast and move the main setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, strong signal and good speed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong signal, I am buying one more for my new home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works well.I would recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    When it works it’s great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was a bit of a pain as I had to call Spectrum. But once it worked it was fine. I noticed I had to reset it at least once a week. Compared to my previous one this one seemed to freeze a little more. Now for some reason, it’s completely dead. Doesn’t turn on AT ALL! I’ve only had it for a month! Need to see what is the issue before I complain about it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to get working! Only had issues on the providers part.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works great! Works better the. The one we got from our carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the router and modem combined. It works great and easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS - SURFboard Dual-Band AC2350

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Cable modem and wifi all in one. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. The signal is good. I would recommend to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Arris router to replace my old router . I was surprised how easy the setup was. I was happy to get it at a reasonable price . I had great service and the associate was quite knowledgeable .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Up and running in a few minutes. Great quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Bang for your Modem Dollar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to “ cut the cable “ recently and the internet supplier recommended two different modems. For a very small price difference, this modem offered nearly twice the capability. It has proved to be an excellent choice and well worth the investment. To be headache free regarding the WiFi has been a real plus. I would highly recommend this modem .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for my heavy gaming. Haven't had one issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works great. It was easy to set up and connect to the Xfinity account.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Holy cow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has increased our speed so much love it totally changed our internet game.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Router/WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, easy install without any apparent issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    does what it is meant to do. Easy setup and go.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth while product with no issues to date. Very easy setup and run.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was fairly easy. Has both 5g and 2d connections. App keeps crashing in spite of months of negative reviews but you don’t really need the app. Save on CableOne modem leasing fees but will take 17 months to break even. Works better than CableOne modem. Has not dropped internet connection or had to be reset once in the six weeks I’ve had it. A daily occurrence with the leased modem.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Surfboard router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and works very well. Happy with this purchase

    I would recommend this to a friend