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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1409 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,409 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works great with Cox Internet

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination modem/router saves a lot of space.I am finally able to get the download speed (150 MBS) that I am paying Cox for. However, I went to upgrade my speed to 500 mbs and Cox said that this new modem/router is not compatible with it even though it says it goes up to 600. Also, it takes forever to reboot when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading to faster internet speeds (400 mbps), we needed to upgrade equipment. When we learned that this modem was compatible with our internet servicer and upgraded speeds, obviously we made the purchase and the rest is history. Similar to its predecessors, this device a performs well in terms of internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price for what you paid recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo - Black. It's easy to used and fats installation for the price I got it on the second floor of my house and I. Able to use wifi everywhere inside(basement )and outside my home ( patio and garage ) to make it more secure make sure you change the default username and password other than that it should be good to go

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had mine installed for the last month. No issues at all. Wifi connects fast and has been very reliable. Upload/download speeds are great. Works everywhere in my apartment. Set up was easy, too. Basically a solid piece of equipment!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Save money don’t rent from Xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless setup and install on new Xfinity service Up and running in less than 10 minutes Did not install the app since the App Stire reviews were terrible and if needed the web browser interface is fine. WiFi Router is fine with respect to SpeedTest; getting exactly what I’m paying for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent combo modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. Great combo modem router. It's powerful and fast. Handles anything I throw at it. Handles multiple tablets, streaming TV, phones, & gaming with ease. Pretty good price for it too. Especially compared to doing a combination of separate router and modem which may or may not be just as powerful. Easy set up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy, solid option, well worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this work work and it worked flawlessly. The number of available ports to use, the speed of the connection, local GUI for management and all features made it so that the job could be done expeditiously. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Solid Modem/Router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ARRIS Modem/Router combo is the way to go. Works great with Xfinity, and a house with 2 stories. 5GHz doesn't reach on all corners of the house. However the 2.4 GHz reaches good enough speeds to be fully satisfied. Never have any problems with dropped signals.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    What a difference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a difference this made. My new Sony x90j was buffering all the time. My old router combo was 5 yrs old so I thought I would see if a newer one would help. What a difference, since I purchased it I think it might have buffered only one time

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my old modem, but wanted something with at least 4 ports and both 2.4 GHz and 5GHz channels. This offered all of that at a fantastic price. While I have game systems wired to the modem, device connected on the 5GHz channel are getting fantastic speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Worth the invest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace cable providers router, and has not disappointed! Actually i think speeds are faster, no more lag or dropping service. All the devices in the house work with no probs. Easy install, plus theres an app. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I wanted a router modem for my new Comcast connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router modem has a nice sleek look to it.a nice black finish looks good in my home office.was easy to inbox and even easier to hook up ! The price was very fair and the Best Buy employee very helpful.i would recommend this to a friend and am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Excellent upgrade to my Comcast Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super easy to install, basically plug and play then change the passwords on all the devices. I purchase it as my old modem/router was close to 10 years old and I have multiple devices in the house. I highly recommend this as an update to Comcast Xfinity Internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast internet

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had any issues with this router in the last 2 years. Internet feels really good, highly recomme d

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem/router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to go faster than the modem supplied by the service provider. Easy setup but had to call support because after calling the provider to set the address, the provider screwed up the WiFi router part and support had to refigure it. Excellent service support!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Reliable connection. I connect my TV directly and use the rest of equipment on WiFi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Drastically improved my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know how much was the router/modem or just my internet, but when I upgraded to the Arris my internet speed is actually what I pay for now. Set up was pretty easy with a few calls to customer support to get the activation going.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fair. Price was good. Install was easy. Hard to know if better performance could be obtained w the service out here in the sticks. Gateway may be performing as well as Comcast infrastructure allows. I was hoping for a bit more speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Arris review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the arris cable modem fixed our problem and now we enjoy great coverage throughout the house. Also it was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My ARRIS SURFboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased this modem/router combo and let my rented unit go back to my cable company. I can't believe how fast this unit is. I have seven pieces that use the router and only two are ethernet. Plus I have three external cameras that are also using wi-fi. I have not experienced any problems with slowness. Finally a good decision on my part.

    I would recommend this to a friend
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