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Customer reviews

Rating 4.5 out of 5 stars with 1410 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,410 reviews
  • Rated 5 out of 5 stars

    Arris modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router/modem combo. Have great reception. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not worth the extra cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told it would be a lot faster and better than my old system. That is why the price was higher! I didn’t notice any difference between the two

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hmmmmm?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was working fine from 11/26/2023 until February 2024 now it goes out intermittently daily. Ironically this had not been an issue until Spectrum said they were doing upgrades in the area. So really no idea why all of a sudden the issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2nd Arris modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my 1st Arris modem for Xfinity back in 2016. Now bought a 2nd one for spectrum. So far it has been good. Lets see how long can it be in service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't live without my wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Loving every minute of it. Won't use anything else, butm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well, if I had known better I would’ve gotten a Docsis 3.1 which would allow me 1000 MBPS download speed from my service provider,, I’m happy with the purchase it works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    May not work with all devices

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never able to connect all my devices at home with this router. I had to return it. I tried changing setting and researched online. It just wasn’t worth all that effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this for over 2 years and we love it! Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why rent when you can buy?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed on my cable bill I was paying $10.00 a month for the modem so I went to Best Buy to see what they had available. I got the same box I was renting so it will pay for itself in a few months!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working for our town house with the product on the 1st floor

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Netgear Nighthawk for last 3 years and it’s not functional well lately.So the salesman suggested me to try Arris.So far so good and do not have connection problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great on Xfinity

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stable and great for apartment living. Downgraded from 250Mbps to 100Mbps when I upgraded to this modem/router combo and have not noticed a tangible reduction in speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Cable modem with Wireless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris makes some really good product that seem to work with most cable network providers. I tried purchasing a Motorola with wireless and it wasn't able to connect to my ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. worked as soon as it was installed. This is my second one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call the cable company to complete the installation. Otherwise installation was simple. Found the 2.4ghtz is faster than the 5ghtz.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shane Davis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service rep explained all the disadvantages and advantages of a stand alone modem or a modem and router together so I could make a sound decision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good the WiFi signal doesn't go as far as expected. I haven't had any issues with it yet. I do however like that there is a two year warranty on it. Netgear only give 2 months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn’t link to air printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item itself worked well for internet, wouldn’t allow air printer to work from any device unless reset everytime. Spent many, many hours trouble shooting. Returned to store and was told several returned for similar reasons. Went with a different brand and worked perfectly right away.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Xfinity unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice xfinity modem, small and compact. The lights on it are blue and they are very bright. Easy to hook up and so far it is doing well., no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router combo when I switched internet companies. It works well for the service I have. It was worth the cost and saving me money in the long run.

    I would recommend this to a friend