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Customer reviews

Rating 4.5 out of 5 stars with 1410 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,410 reviews
  • Rated 4 out of 5 stars

    router and wi-fi combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wi-fi seems weak. the modem works as it should....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the modem. It is definitely better than what Comcast has to offer for rent. The only downside is that you cannot fax with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it disconnect every other days. After rebooting several times...it does the trick, but isn't stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cable modem with WiFi and RJ-45 Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sends a strong Wi-Fi signal through three layers of old fashion 5/8" thick plaster on steel wire mesh and lath stick walls and a brick fireplace chimney.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to save money on renting a modem from my internet provider. Works likena charm and seems more efficient with all my gadgets (Smart TVs, phone, tablet, DVR).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great with spectrum internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much better than my last router. took a few tries to get it set up properly but then ran like a champ. uses lnksys expanders to open my service area on the property

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router, saves me $13 a month on Comcast bill. Speeds still 150mbps +. I wish there was a little more shown or use on the APP. But other than that it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    internet and cable access at a low pricce

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my girlfriend needed this for her condo. Wanted to reduce her overhead expenses. this device will pay itself off on less than 6 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rarely need reset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since i changed over to this surfboard, i have little problem with my Cox service. Usually have around 5-6 devices connected to the network at once. No issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Currently getting 400+ over WiFi. The dual band (2.4 & 5) come in handy in my household of 5. Definitely recommend.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Modem is modeming

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was sold like a modem, and it works like a modem. Solid product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy having a "Cox Advisor in the store was just perfect so I purchased the right one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted modem/router to replace very old Netgear. Very easy to set up and connect......adding wifi extenders easy too. Seems to be working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and good coverage in a 2200 Sf house. Great value!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as Advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. No difference in the performance of this device and the original Suddenlink modem/WiFi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you follow the instructions you can be up and running in 10 minutes. It did require opening a chat session with a Comcast tech but it all worked smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and works great in our location

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy and wanted to purchase my first modem /router and with service clerks help found the one I wanted , quick easy and well done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good. A little harder to start up. Had to call Cox to set up instead. I like having the modem and router all in one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Works well

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with most of our local cable providers, easy to set up if you are somewhat computer savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem/router combo, compatible with Xfinity internet, no complaints.

    I would recommend this to a friend