Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1410 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,410 reviews
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Reviews

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hatd to set up but it works better then a rental

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router but needs more range

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was pretty good. Only issue was the distance and range it provides wifi . Wish it would have more range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast came to help me install now I think I could have done it myself. The password is in box - and I took my comcast box back to store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced old modem and router with this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still having problems with wifi . Called Mediacom again. Some how the MAC number wasn’t right. Maybe correcting that will help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best internet tower

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and it’s been working great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No terrible

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good i just wish it had a better interface when accessing the options or at least an app

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Melbei

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were changing our internet provider and decided to purchase our router instead of renting. So far it is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my home.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant veat the speed + wifi capabilities. Top notch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Moden and router

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting a faster speed, but seems like it's not too fast; or I might have too many devices running under the household.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice gear

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and online support are very good. The phone app to manage the hardware needs work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Fair price. I only use internet to stream programming and browse internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router due to having issues with my ISP provided router. Since I have started using this I have had little to no issues. Great investment

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 3 out of 5 stars

    Confusion over setting up on Xfinity.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real complaints. Sill trying to get everything straighten out while trying to get up to speed on Win 10.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for anything 900mbps And lower

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you need only 900 Mbps. States it goes higher, but it does not. My cable provider does not approve for 1 GiG internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    $200 for a poorly designed product.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is good, but has trouble allowing older devices onto the wifi. Cell phones and Apple computer are fine, but our TV requires password entry each day. My Dell laptop is kicked off every 20 minutes. My Epson printer shows connected but can't receive print jobs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipped directly to my home. When it arrived I read the box which told me it would not work with my service. Returned it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality internet modem. I would definitely buy it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one in six months luckily aI bought the replacement warranty the fist one started to go on and off the internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Has been working great for Atlantic broadband

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv is doing a whole lot less buffering using this modem/router. And that is with 10 or 11 products running from it. Using the auto channel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy ARRIS brand modems over the years they never let me down. Best But seems to have a variety to choose from and I like that

    I would recommend this to a friend