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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Painless install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unplugged old modem, plugged in new, called Comcast to swap out the MAC address and was getting the full 600mbs of my plan‘s speed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues since I purchased and easy setup. Store sales people were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works for me with Spectrum. Previously they were charging me $5 a month for their modem. With this purchase I was able to save the $5 a month.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Just what I needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install but not for beginners! You will need a little help or tech support if new to this stuff! It’s not plug and play!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was used to replace the standard cable co. Modem and will pay for itself in about a year, very easy to setup and very fast internet. Does not have voip tele. jack.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why rent when you can own. This little jewel will pay for itself in less than a year. Set up was like falling off a log get started and everything else falls into place.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is good for faat downloading fast and uplading. Family of 4 good for streaming movies or gaming.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Good moden, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the notice from Xfinity about upgrading my modem and decided to do it since I have been using the SB6121 for a few years. Sales person at Best Buy recommended the SB6190, so I check out the reviews and bought it. Before disconnecting the SB6121, I ran the Xfinity speed test. My download speed was 93.88 Mbps and upload speed was 12.09Mbps. With the SB6190, my download speed came in at 93.35 Mbps and upload speed was 12.02 Mbps. Basically, no significant differences. For me, this was not a great upgrade as I probably could have used the SB6121 for at least another year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting easy 250+ MBPS now.. use it on Comcast. Upgraded router as well for this speed plan btw. Highly recommended as long as you don't need it for TELEPHONE service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded from the SB6121 as I was having stability issues with my connectiom. The SB6190 not only improved my speeds a bit, but it maintains the speed consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very simple modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is so simple that anyone can install it. You just plug it in to the the wall and into either your router or computer. There is nothing else to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and great performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Connect your cat5e cable to router, rg6 coax, then plug in power. Simple. Never had problems. But make sure it's compatible with your cable provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem for 1Gbps and under.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem if you stay under 1Gbps and want your own wifi router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get it, worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been 4 months now, and no problem at all. If you want your high-end router work at the fastest speed, upgrade your modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem, was recommended by my cable company after the first one I bought was not fast enough. It works great and I consistently get over 400 Mbps down.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Cox for my wifi and this device has worked flawlessly since purchase. I had to call Cox to complete installation, but that is to be expected. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this modem and a router so I don't have to pay the cable company. I just connected it, called the cable company and gave them the mac id and that was it. easy install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth every penny. 100 times better than the Xfinity modem I returned to them. I added Google routers to to it and it super strong in every room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. I've had the ARRIS for 5 weeks now and I've never had to reset it. It has not disconnected once, great service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good for Cord Cutters!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to save money and have a more reliable piece of equipment than what the cable company gives, then this is the modem for you.

    I would recommend this to a friend
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