Customer Ratings & Reviews

We went months with our internet (Spectrum) constantly down. Multiple technicians, rewired our home, changed out equipment including a new modem. Nothing worked. I had my own Netgear router. I bought the Linksis router mesh system. Didn't stop us from continually dropping. Then I bought this Arris Surfboard combo modem/router. Not only has our internet not dropped (not once) but I was able to plug both my Netgear router and the Linksys mesh system into the back of the Surfboard giving me 5 to choose from. 3 - 5g's and 2 - 2 ghz. Each item in my home has a dedicated internet. Best decision I could have made and I highly recommended the Arris Surfboard modem/router combo.

This modem router is really great now. At first when I hooked it up the speed was really fast and then it started to lag after a few days. I kept testing my speed and it was slower than with my old modem. But now it is much faster than my old modem and getting great results. I just hope it continues.

Arris modem/router works great. Easy to setup. Compact form is unobtrusive in my room. I can connect to the internet from any room in my home and from outside on my property. I am very satisfied with the device.

Works great and covers the whole house, small and works with comcast.

Updated protocols helped stabilize my cable internet service, no more interruptions or unexpected disconnects. Easy installation and setup, had all my systems and devices connected in less than an hour.

I recently purchased the ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox service tiers - Black. I had upgraded my internet speed and required a new modem/router. I had an Arris before but it was older and needed a new modem/router to handle the newer service. The one I received from the cable provider kept randomly booting my wi-fi devices off line. I have approx 20- 30 wi-fi devices. I decided to purchase my own and went with this model. I am very happy with the item and all my wi-fi devices are online ALL the time. I have not had a problem since.

I was happy to upgrade to a 3.1 DOCSIS. Really fast. Had some minor issues, I had to restart at the modem a few times per day but now it’s working great. Was lucky to catch it on sale for 249.99

Easy setup. Doubled my Wi-Fi speed for both upload and download. Replaced 2 devices with this one device.

Since upgrading to the Arris Surfboard DOCSIS 3.1 my constant and repeated daily internet drops throughout the day have ceased. My only regret is that Suddenlink is my only available provider with speeds over 100 mbps, and that their technical support has been outsourced to India and is so sporadic and lacking. It took me 7 months to finally get a tech that told me that Suddenlink had directed me to the wrong modem/router, and that I needed DOCSIS 3.1 rather than 3.0. Problem solved.

I am very pleased with my purchase of this cable modem / wifi router combo, as it is an excellent product. It has worked well ever since I called Xfinity, which had to disconnect (electronically, and remotely from its offices) the cable modem I had been renting from them) and give them the modem ID info for my new modem--but there were no instructions telling me I had to do so, so I tried 3 or 4 times for an hour or so, unsuccessfully, since it seemed from the instructions that it would be automatically 'read' by my merely connecting it. Once that was clear and done, it's been perfect.

Works great,great range, high speeds all the time.

Setup was very easy. WiFi works very fast and now I have better signal in all rooms. Great modem.

Good product. The app needs work, not user friendly to navigate. Download speeds markedly faster. Not quite as good of range as my previous Netgear Nighthawk, but I’ve gained shelf space reducing down to one device for modem and router. It went on sale $50 off just after my return date closed.

I used this to replace the equipment provided by Spectrum. The difference was night and day. The speed improved. The system was always in instead of requiring that I log on each time, as I had to with Spectrums hardware. The house coverage was much better. It was better in every way and worth the price.

Had to have the DOCSIS 3.1 when I upgraded my internet speed. Setup for this Modem was a breeze using the available app. It handles 10 wireless and 2 wired devices in my household like a champ.

Bought on black Friday $200. Easy installation and flawless performance. 770 mbps on Xfinity 1200 plan. FABULOUS!

Good performance and seems to cover everywhere in my 2400 sq ft rambler.

After doing considerable research for features and price comparison, I decided to go with this cable modem wifi router which is very easy to setup with the instructions came with it. Do you know you can recycle your old modem for 15% coupon at Bestbuy? That sweetened the deal. Even more!!! No issues and performance as expected.

I was a little cautious in buying this as a replacement for our Motorola router / modem. But after purchasing and having it connected to the Optimum network I have had no issues. Signal has been great throughout the house along with some wired connections tied into a switch getting approximately 420 plus mbps on a 400 mbps package.

Easy to install and use. Very fast once setup. The boot time is a bit slow but that’s about it.