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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1958 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,958 reviews
  • Pros mentioned:
    Setup, Wi-fi

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far! Easy to set up and the built in Wi-Fi seems to have a longer range than my last modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Le Creme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding buy. Replaced my 6 yr old ARRIS. I saved a lot of money. Compatible with Xfinity. World of difference upgrading to Doc 3.1

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Fast Wired, Slow Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup took just a few minutes. The app to control and change network name/passwords is very good and intuitive. Wired speeds are very fast and solid. I get full gig down and 300+ mb up. My only real complaint is the wifi down speeds are not fantastic. Wi-Fi is 240 to 320 max up and 21 down. I realize service makes a difference but I am right on top the hub. On a different modem my wifi speeds are 500+ mb up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem/Router Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade from a C3700 and give me the ability to go to a higher speed. This unit did that. Easy to install and wireless boost is a welcomed asset.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pricey but works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, very easy install. Bit pricey. Would recommend, nice that it has docsis 3.1.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to set up. Good range for single floor home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Fast internet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. Easy to connect. Security settings are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice modem.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m using this modem with Mediacom and it works great! I get great speeds and it works well. It’s a bit pricey but we’ll worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Arrus Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. No problems with it. Works great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    6yr old router/ modem was failing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 6yr old Arris router/ modem was failing and needed replaced. The internet provider suggested what equipment would be best for continue future service. Only two models met the specs. They were $70 difference in price with comparable reviews. We went with the Arris model again. Expensive but cheaper than leasing through the Internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with Xfinity Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Modem to avoid paying the rental fee for Xfinity Modem and it works with the DOCSIS 3.1 requirement. Great Speeds and it's working as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Stay Honest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range whether 2.4 or 5, not too strong. Took awhile for the speeds to finally get up to performance. The WiFi speeds are ultra fast though with speedtest.net, speakeasy.net testing. 4 lan connections in the back are just what I need. Guest connection lets everyone Else connect without compromising my secure connections

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful good looking unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing to set up: takes a LONG time to get Comcast up and running; don't know if that's CC or Arris, never had CC before. Also, have to reboot about once a week, again, don't know if that's the device or CC. That said, pushes the signal throughout the entire 1200SqFt one-story home no problem. Works for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris-Surfboard Docsis 3.1 Cale Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am with Sparklight internet, and this Arris was one of the few Modems that was acceptable to the company. It was EZ to set up after calling Sparklight to make the change from Sparklight Modem to another. So far since I just completed the exchange, Iam well pleased with the way my new Modem is performing. Iam looking forward for years of service?

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. This modem is easy to setup. Gives good range.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to use with Mediacom cable TV. Easy to set up, and having 2 wifi channels is great. Works well with all my my wifi enabled gadgets.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Xfinity approved and fast right out of the box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity approved dual modem router combo. Super fast, easy setup and compact. Gets the best speed from comcast right out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Will need to contact Xfinity to help set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid speed especially when connected through ethernet. Was a little difficult setting up initially but with Xfinity on the phone it helped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS Surfboard Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and easy to install and connect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Works great. Easily covers entire housr.

    I would recommend this to a friend