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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,963 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Finally getting the speed paid for!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic performance. Has only dropped off once. Very easy to get going with the simple app/website instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great investment! My new modem is super fast and also has wi-fi capabilities. I highly recommend this product....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and install and the app make it more and more smooth. Good signal all over the house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use Works like it's supposed to

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Product but Difficult to Install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, fast, BUT difficult to get started. I spent 4 hours with two technicians from Cox. My Arris seemed to take two hours to download software, then the 5g line disappeared. Somehow the "5G" ending of the name got cut off so both lines had the same name. The Arris App is very helpful in allowing me to correct the 5G line name and change the passwords. I estimate it took 6 hours total to get the Arris going.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    A very good modem/router combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has been preforming flawlessly for the past two weeks. No dropouts and streaming is excellent. It also has great internet speed. My only complaint is that set up instructions were not very clear for Xfinity. It took me several tries until I finally stumbled into getting it up and running, and activated.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Surfs Up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because my old router was not "supported" any longer. It was working great. We don't need a lot of power for games or anything else for that matter. The new router was fairly easy to set up with a little help from Xfinity and has worked well. Not sure I needed a new router but it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good for a year and half and it stop working. They stop making it when I used my protection , so got to upgrade .

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Works with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works with Comcast's Xfinity internet service and it's easy to setup. We connected 10 devices via WiFi and have one connected via ethernet. We have also experienced some weird momentary outages. Not sure if it's this device, a bad cable somewhere along the way or just poor service from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Modem Router Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris Modem/Router combo works great. It was easy to set up and gives us consistent speeds.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    It cuts out on occasion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, it may be cutting out because my ISP can be spotty. Otherwise, it is a nice unit. It may not work with my Wemo devices, I have not been able to set them up, and once I got a message that the router was not compatible. Not sure why, but I have failed several times, and only got that message once.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fairly easy to set up especially if one reads the instructions. It does take a phone call to your internet provider. It was a reasonably priced item and did the work of both the router and modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very fast easy install performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast internet. No issues. Easy install. Connected easily to my devices

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made a difference in my internet speed. I was paying for high speed and not getting it due to an old router/modem. Adding eero has made working from home great. I run 5 computers, so I needed the boost provided by this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great product and service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and this cable and wireless router is the best I have used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has very good range and has given me no problems over the past 6 months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple. Easy. Strong enough to handle plenty of household smart devices with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Perfect choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a problem so far. Works as advertised. Reaching max speeds and EZ to setup and get started with.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Easy to setup. Handles a busy home with many wi-fi items. I would recommend.

    I would recommend this to a friend