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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,959 reviews
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Works with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works with Comcast's Xfinity internet service and it's easy to setup. We connected 10 devices via WiFi and have one connected via ethernet. We have also experienced some weird momentary outages. Not sure if it's this device, a bad cable somewhere along the way or just poor service from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    A good purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problem setting it up. Easy. Works well with my service provider.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Modem Router Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris Modem/Router combo works great. It was easy to set up and gives us consistent speeds.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    It cuts out on occasion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, it may be cutting out because my ISP can be spotty. Otherwise, it is a nice unit. It may not work with my Wemo devices, I have not been able to set them up, and once I got a message that the router was not compatible. Not sure why, but I have failed several times, and only got that message once.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. A little smaller footprint than the one it replaced. I handles faster speeds than my last one and I don't have to pay my provider monthly rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Wifi connection excellent. I have tvs & laptops upstairs. Connection works excellent. In able to download quickly on my laptops

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this Modem in my metal shop between two houses so each house will have internet. It's mounted in a window because of the metal. I can set on my deck and get 75mbps on Wi-Fi and that is great. I highly recommend this modem!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple. Easy. Strong enough to handle plenty of household smart devices with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great range and app.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because our old hardware just seemed to be lacking the range I needed. This got signal to where I needed it so I could connect a range extender. The app is super useful too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just as good as the one I had from Grande. All I had to do was call them and they activated it and now I am saving 30.00 a month on my bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast internet. No issues. Easy install. Connected easily to my devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great product and service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and this cable and wireless router is the best I have used.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Home Internet Simplicity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new DOCSIS 3.1 Cable Modem and Router for WOW Cable Service. Hooked up modem/router, setup password. Tested Internet speed; Download 70 MPS: Upload 30 MPS:

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, works great, very pleased with product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SBG8300 SURF board

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and did what is what designed to do. Great price as well!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Wi-fi

    Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good...looks sleek...has a wide range of wifi

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Perfect choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a problem so far. Works as advertised. Reaching max speeds and EZ to setup and get started with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Consistent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty consistent and the signal reaches the garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect answer to leasing from COX!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both band signals (2.4 Ghz and 5 Ghz) are clear and strong! Have an 1800sqft two story house and all rooms have excellent connectivity. Working with COX internet right now, the only draw back there is you can not monitor your data usage through the COX app unless you get "Panoramic wifi" which is NOT needed. We are running a gigablast signal with 13 devices connected at any given time. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great wifi modem router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great app to manage the wifi, immediately increase the speed of wifi

    I would recommend this to a friend