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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,963 reviews
  • Rated 5 out of 5 stars

    Perfect answer to leasing from COX!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both band signals (2.4 Ghz and 5 Ghz) are clear and strong! Have an 1800sqft two story house and all rooms have excellent connectivity. Working with COX internet right now, the only draw back there is you can not monitor your data usage through the COX app unless you get "Panoramic wifi" which is NOT needed. We are running a gigablast signal with 13 devices connected at any given time. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great wifi modem router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great app to manage the wifi, immediately increase the speed of wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to set up great price and habe had no problems at all!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect if you have Xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was a perfect replacement for the horrible Xfinity tower router. In the year that I have had it installed I have had no issues with my Internet service. The only con is that you lose app connectivity but I can live with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gives me fast internet. Fair priced but it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, works great, very pleased with product

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Wi-fi

    Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good...looks sleek...has a wide range of wifi

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, very easy set up!!! My internet speed increased significantly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WiFi cable modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works perfectly for my apartment and is super fast and I have had no issues thus far. Configures with my wiFi service well. Would recommend to anyone who has Sparklight as their internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cordless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cutting the cord was huge for us!! With a $250 cable bill monthly for nothing but tripled up channels with the same content and slow service, it was awakening to experience lightning fast streaming and data via internet with a real combo router/modem that could handle a 1 gig platform. We are more than satisfied with the router/modem combo plus the size is perfect and the coverage is phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works with Spectrum!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works pretty well for our 2 bedroom apartment, at times it will slow down a bit but I imagine that's due to the environment around us. Other than that, a pretty solid product and only had 1 time where the internet went out on me but was able to get it back up within the hour.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up and is working well. I would recommend using this for improved internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this Modem in my metal shop between two houses so each house will have internet. It's mounted in a window because of the metal. I can set on my deck and get 75mbps on Wi-Fi and that is great. I highly recommend this modem!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    JUST RIGHT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine so far. Everything connected and speed has been improved across all devices. Only issue was when contacting Xfinity that I had to get both Arris and Xfinity on the phone at the same time. They mentioned a block id that they had to adjust in order for the device to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SBG8300 SURF board

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and did what is what designed to do. Great price as well!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatley improved my internet last router tested at around 60mps in farthest room. This one tests around 140mps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best router top speeds fastest connection easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just as good as the one I had from Grande. All I had to do was call them and they activated it and now I am saving 30.00 a month on my bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem compatible for Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this since then paired with xfinity internet. It works well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Router/modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and compact easy to install strong WiFi signal

    I would recommend this to a friend