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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,959 reviews
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Easy to setup. Handles a busy home with many wi-fi items. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love the speed of our internet now. This 2 in 1 combo works very well with our services.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Easy to install. Easily accessible on an app.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    JUST RIGHT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine so far. Everything connected and speed has been improved across all devices. Only issue was when contacting Xfinity that I had to get both Arris and Xfinity on the phone at the same time. They mentioned a block id that they had to adjust in order for the device to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, very easy set up!!! My internet speed increased significantly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what I needed to speed up my internet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect and long. Compatible with verizon.i am so happy have one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS- DOCIS Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is meeting the expectation for the price. WIFI too is as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Highly recommend..have had it two months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this to Work with Xfinity Wi-Fi, I have home security, and streaming along with gaming my husband does, multiple devices, IPad, laptop and phones. Highly recommend. No issues, 3 tvs hooked up!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast internet

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Super fast for your work and home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cordless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cutting the cord was huge for us!! With a $250 cable bill monthly for nothing but tripled up channels with the same content and slow service, it was awakening to experience lightning fast streaming and data via internet with a real combo router/modem that could handle a 1 gig platform. We are more than satisfied with the router/modem combo plus the size is perfect and the coverage is phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works with Spectrum!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works pretty well for our 2 bedroom apartment, at times it will slow down a bit but I imagine that's due to the environment around us. Other than that, a pretty solid product and only had 1 time where the internet went out on me but was able to get it back up within the hour.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great alternative

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning my own router and motum combo but easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up and is working well. I would recommend using this for improved internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    high speeds consistently, great design and easy hookup

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    ARRIS SURF board 3,1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful with everything we have hocked to it plus very fast when STREAMING.. Price was very reasonable$$

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works well with my cox service. I have noticed increase speed in my photography editing workflow. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product! It worked like it should. Will upgrade with the same brand when technology advances!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I will order on line from now on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great the customer service in the store was terrible. After several minutes of looking at the modems and walking around looking for a employee to help me understand what I should be buying a lady finally showed up. I told her what I was looking for and she pointed at the modems and said any of these will work and walked away. That was not true only certain ones would work to replace my cable modem and none of the ones she pointed at where on the list form my cable company. Every time I go to Best Buy I always leave frustrated with the customer service. The employees always talk done to you and treat you like an electronic idiot who knows nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High speed, good range for the price and compact. Great for highspeed transfer of production files.

    I would recommend this to a friend